- Damien Gautier, Managing Director, Asia Pacific, Haulotte Group
Haulotte India is the hub for equipment and spare part sales, technical and maintenance support for Haulotte machines and access equipment serving the country. Damien Gautier, Managing Director, Asia Pacific Haulotte Group and Souma Ray, General Manager, India, Haulotte India Pvt Ltd, share more on the company with SHRIYAL SETHUMADHAVAN.
Please introduce us to your recent launch.
Gautier: We have launched the HA16 RTJ rough terrain articulated boom lift, which offers a working height of 16 m. The focus is on reducing maintenance cost for customers and ensuring safety. We have solid tyres as we do not want any leakages to happen. The articulated boom lift has a speed of 40 seconds, the best in the category.
Ray: We had an existing 16 m range, but this is a high-end, new-generation product. It has a modular basket platform, new engine with a variable speed, is quieter, and offers a fuel consumption of 15 per cent. Also, the side covers are reinforced.
What are the value-added services offered?
Ray: We work hand in hand with our dealers and resellers. In a recent transaction, our service guy went for commissioning and training people. Rental customers are demanding and we sell them through the service centre. We have a self-diagnosis system for a year now, with a single window across the range, which indicates the fault in the machinery and its location, further reducing time.
How do you see the market at present?
Gautier: After elections, business confidence has increased. There are several projects in the pipeline. The year 2014 was difficult and the market will grow at a steady pace. We have plans to launch online training for customers.