To provide better civic services, the Brihanmumbai Municipal Corporation (BMC) is planning a 'one-of-a-kind system' aimed at ensuring sustained monitoring and improvement of its civic services. Part of a long-term project, the system will scientifically map essential services of the civic body and set time-bound milestones.
The system is to help the civic body to know on an everyday basis the extent of garbage segregated, waste disposed, and loss of water to theft or leakages.
The system will also enable the BMC to manage and improve its performance and reconstruct its administrative set-ups, if necessary, for better services.
The initiative is a requirement set forth for achievement of service level benchmarks (SLBs) -identified by the Central government -- to be achieved by local civic bodies in the country to receive funds under the Jawaharlal Nehru National Urban Renewal Scheme (JNNURM).
Rajiv Jalota, BMC's Additional Municipal Commissioner (Projects) said that the project will create a permanent mechanism for data assessment to monitor SLB achievements in a sustained manner. The Brihanmumbai Municipal Corporation (BMC) has planned to appoint, within three months, private consultants to set up the required system.