Gmmco has been successfully growing at about 25 per cent and is a leading player in the construction and mining industry. P Ravishankar, Senior Vice President (Allied Business); V Chandrashekar, Vice President (CE-Sales)-MBG; and Robinson Devaprasad, Executive Vice President-HR, Training and 6 Sigma, Gmmco, share more on the company's success factors...
On the company: Gmmco is a CK Birla group company, in existence for over 50 years. The company has been representing Caterpillar for over 31 years. This has been one of the strongest partnerships in the industry. Caterpillar has a product portfolio to provide solutions for construction, power and the mining industries.
In addition to the Caterpillar business, Gmmco is representing other major brands such as Daimler, Kress, IMT, Sennebogen, Terex Finlay, Junttan, Allu, Trimble, etc, and is a one stop solution to meet customers' requirements. Market scenario: Government is focusing on speeding up implementation of infrastructure projects in road, irrigation, hydro and other sectors with stringent timelines and high quality standards. Caterpillar and Gmmco brings in equipment, technology and support to meet this requirement.
People practices and training: We have over 1,800 technical people apart from functional specialists.
We put them through a state-of-the-art, online training process. This happens over a period of two years and then they are put through rigorous examinations where they need to score around 80 per cent to pass, which is unusual. Further, we support customers and monitor the response time and solutions provided, and how they ensure that the client is supported the first time without error. Recently, we have also got the highest level of Product Specialist Certification by Caterpillar. We provide the same quality of services to our allied products as well. Gmmco's employee engagement is on par with industry best as rated by AON Hewitt. We are above national best on several parameters on Mckinsey's Organizational Health Survey. Our Leadership Development Practices are comparable to global standards. We keep on improving as we go by.
USP of the Gmmco and Caterpillar association: Caterpillar has one of the most modern manufacturing facilities in Chennai, where it manufactures excavators, backhoe loaders, skid steer loaders, dumpers for India and certain other countries. Prime focus of Gmmco is to supply high quality equipment and support the same. Gmmco has 5-star rated state-of-the-art machine and component rebuild centres. The company has its own Scheduled Oil Sampling Lab, which enables Gmmco to proactively predict failures leading to repair, replacement of components before failure, which ensures lower down time and higher availability of equipment. It offers a range to product support programmes tailored to meet customer needs. Gmmco takes up complete responsibility on supporting the equipment and allowing customers to focus on timely execution of projects.