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Better Customer Centricity

Global equipment company Epiroc opens new distribution, refurbishment and training centre in Udaipur.Epiroc, a Swedish manufacturer of equipment for the mining, infrastructure and natural resources industries, has inaugurated a new distribution, refurbishment and train...

Global equipment company Epiroc opens new distribution, refurbishment and training centre in Udaipur.Epiroc, a Swedish manufacturer of equipment for the mining, infrastructure and natural resources industries, has inaugurated a new distribution, refurbishment and training centre at Udaipur, Rajasthan.Increasing efficiencyThe new facility is located in Amberi Bridge area of Udaipur, and was inaugurated by Sami Niiranen, President, Underground Rock Excavation and Sunil Duggal, CEO, Hindustan Zinc, one of the most prestigious customers of Epiroc India, headquartered in Udaipur. Jerry Andersson, Managing Director, Epiroc Mining India and other dignitaries of Epiroc and Hindustan Zinc were present at the event.Jerry Andersson, Managing Director, Epiroc Mining India, said, “This centre totals an area of 42,500 sq ft with integrated distribution supplies, a training and refurbishment centre. We have opened not only a new distribution centre but also a way to increase efficiency. We have already rerouted the inflow of imported parts, reducing the lead-time substantially. From here, we can supply to each site daily, and efficiently handle the urgent breakdowns.”He added, “The distribution centre promises easy availability of genuine parts and services for Epiroc’s machines, which are highly productive, energy-efficient and safe. This centre houses our parts and our rock drilling tools that are required in business operations. Our experts will also be available for enhanced technical expertise of our machines.” The centre has a well-equipped training centre to train operators and people in managing and handling a wide range of technically advanced mining and construction equipment. The facility's refurbishment centre would facilitate repairing of large sub-components to extract maximum life as well as bring down the running cost.Better serviceSami iiranen, President, Underground Rock Excavation, said, “This facility gives us an opportunity to serve Hindustan Zinc’s operations better. Located strategically, it gets us even closer to our customers, serving them better. This facilitates Epiroc to live with their customer-centric philosophy and would cater to the requirement of HZL with enhanced agility and focus.”Sunil Duggal, CEO, Hindustan Zinc, mentioned in his speech that a facility like this is rare in India and this is like a dream come true. “This partnership with Epiroc is for decades and that we have travelled a long distance together and hope to continue to be stronger going forward,” he said.(Communication by the management of the company)

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