The move aims to improve accessibility and efficiency, allowing residents to handle various civic tasks such as payments, applications, and inquiries through digital platforms. By shifting to online services, the state government expects to reduce paperwork, minimise delays, and provide a more user-friendly experience for citizens.

The directive includes setting up and maintaining robust online portals to ensure that services are available round-the-clock. This digital transformation is intended to modernise Goa's urban management and align it with contemporary technological standards.

The minister's push for digitalization reflects a growing trend towards e-governance, aimed at fostering transparency and convenience in public administration.