Firstsource Solutions Limited, a leading global  provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has  announced the appointment of Shamita Mukherjee as Chief Human Resources Officer, effective May 5,  2025. Shamita will lead the critical mandate of people enablement for the dynamic and ambitious plans  Firstsource has for itself, driving agile workforce strategies, cultivating future-ready skills, and furthering a  culture that embraces continuous learning, adaptability, innovation and a growth mindset. 

"Firstsource is at a pivotal point in its trajectory, and people enablement is a key lever that will help propel us  forward into the future we want to build. I am delighted to welcome Shamita on this transformational journey with her robust experience in people management. She will play an integral role in shaping that enablement,  bringing in best practices, leveraging technology, and fostering a culture rooted in employee-centricity and  engagement. Aligned with our UnBPOTM approach for the future of work, Shamita will help ensure our people  strategy evolves alongside rapid technological change, balancing the power of automation with the strength of  human potential to build a workforce defined by adaptability, innovation, and growth,” shared Ritesh Idnani,  Managing Director & Chief Executive Officer, Firstsource. 

“I am very excited to join Firstsource at this juncture when the industry needs to radically transform itself,  especially in its people structures and practices. With its UnBPOTM strategy gaining traction, I’m enthused to  define and lead people practices that complement this transformation”, said Shamita Mukherjee, CHRO, Firstsource. 

Shamita joins Firstsource from Infosys where she was Global CHRO for their BPM business. With over three  decades in the industry, of which two were in various leadership roles at Infosys, she brings extensive  experience and expertise to Firstsource. Her demonstrated exceptional leadership in HR, entrepreneurship,  and consulting in previous roles, as well as her diverse background and achievements make her a highly  valuable addition to the organisation. 

Shamita is a post-graduate of XLRI, Jamshedpur where she specialised in personnel management and  industrial relations, and an undergraduate in mathematical statistics from Lady Shri Ram College for Women,  University of Delhi.