The MMRDA had projected a much higher ridership for the metro, expecting a substantial shift of commuters from other modes of transport to the metro lines. However, the current figures indicate that this transition has not occurred as expected. Factors contributing to this shortfall may include challenges related to last-mile connectivity, fare structures, public perception, and competition from existing transport options.

Last-mile connectivity remains a crucial issue for metro systems worldwide, including in Mumbai. The ease and convenience of reaching metro stations from residential areas and workplaces play a significant role in attracting passengers. Improving connectivity through feeder services, better pedestrian infrastructure, and integrating with other modes of transport such as buses and taxis could help increase metro ridership.

Additionally, fare structures and ticket pricing strategies can influence passenger choices. Balancing affordability with revenue generation is a delicate task for metro authorities. Competitive pricing, discounts for frequent travelers, and partnerships with other transit providers could make metro travel more appealing to a wider range of commuters.

Public perception and awareness also impact ridership. Addressing concerns related to safety, cleanliness, and reliability can build trust and encourage more people to use the metro regularly. Marketing campaigns highlighting the benefits of metro travel, such as reduced travel time, environmental sustainability, and comfort, could attract new riders.

Furthermore, understanding and responding to the competition posed by existing transport options, such as buses, trains, and private vehicles, are essential for the metro to carve out its niche and increase its market share. Analyzing travel patterns, conducting customer surveys, and implementing data-driven strategies can help optimize metro operations and improve ridership numbers over time.