Delhi distribution companies report that 95 per cent of consumers now pay electricity bills digitally, marking a significant shift to contactless payments. The firms BSES Rajdhani Power Limited (BRPL), BSES Yamuna Power Limited and Tata Power Delhi Distribution Limited (TPDDL) attributed the change to expanded self-service options and digital channels. The move was reported as citywide across the areas they supply.

TPDDL said digital payments now cover two point two million (mn) of its consumers and that digital transactions rose from seven point four three million (mn) in 2021-22 to 11 million (mn) in 2025-26. Non-digital transactions declined from one point four eight one million (mn) to zero point eight four six million (mn) over the five-year period. The company presented the shift as evidence of consumer preference for secure and seamless payment methods.

BSES firms reported the digital share rising from 85 per cent in 2021-22 to 93 per cent in 2025-26 and said the rate has moved closer to 95 per cent recently. Digital payment transactions at BSES increased from 11.5 million (mn) in 2021-22 to 17.8 million (mn) in 2025-26, an increase of six point three million (mn) or about 55 per cent. Unique consumers making at least one digital payment grew from one point three seven four million (mn) to two point zero five nine million (mn).

Visits to collection centres fell from two point two nine one million (mn) to one point four four six million (mn) even as total transactions rose from 13.6 million (mn) to 19.1 million (mn). Companies credited customer-focused initiatives such as website and mobile app payments, partner platforms including UPI, cashback and referral programmes and zero-convenience-fee options. Tata Power-DDL also enabled non-energy bill payments via UPI and added QR codes on bills to facilitate quick contactless payments.