Jammu and Kashmir has launched 44 online transport-related services under the e-Transport Mission Mode Project to improve efficiency and ensure hassle-free access for citizens of the Union Territory (UT). The rollout comprises 20 services provided through Vahan and 24 services through Sarathi, enabling users to complete key transport transactions on digital platforms. The initiative is designed to deliver faceless and contactless services and to reduce the need for physical visits to Regional Transport Offices.\n\nServices available through the platforms include vehicle registration, issuance of driving licences, payment of taxes and permit-related processes, and they are intended to cover the principal interactions that citizens routinely require from transport authorities. The systems have been configured to allow end-to-end digital processing, aiming to simplify procedures and shorten turnaround times for approvals and documents. By centralising services online, the administration expects to improve accessibility for residents across urban and rural areas of the UT.\n\nThe implementation integrates Aadhaar-based authentication, electronic know-your-customer processes, digital signatures and artificial intelligence based facial recognition to strengthen identity verification and streamline service delivery. These technologies are expected to enhance transparency, reduce opportunities for error and minimise procedural delays in transactions that previously needed physical verification. The design also aims to create auditable electronic records to support accountability in transport governance.\n\nOfficials anticipate that the digital platforms will promote ease of living by making core transport services more readily available and by lowering administrative burdens on both citizens and Regional Transport Offices. The move should also support faster processing of applications, better compliance with regulatory requirements and a reduction in informal interactions that can impede service quality. Continued monitoring and incremental improvements are expected to ensure the systems meet user needs and maintain operational reliability.