KONE, a global elevator and escalator manufacturer, has inaugurated its first Digital Experience Centre (DEC) in India, located in Pune. The facility aims to showcase how artificial intelligence (AI), connectivity and data-driven technologies can enhance customer experiences and improve building operations.

The centre was inaugurated by Jussi Herlin, Executive Vice Chair, KONE Corporation; Philippe Delorme, President and CEO, KONE; and Nandan Nilekani, Co-founder and Chairman of the Board, Infosys.

Designed as an interactive customer environment, the facility demonstrates digital solutions covering elevator design, configuration, equipment monitoring and service management throughout a building's lifecycle.

Key features include KONE Studio, which enables digital configuration of elevator solutions, and MyKONE, which provides visibility into projects, equipment and services. E-Link offers real-time equipment monitoring, while the Service Dashboard consolidates operational insights to support proactive maintenance and performance management.

Philippe Delorme, President and CEO, KONE Corporation, said, “India is an important market for KONE, and this Centre brings innovation closer to our customers.”

Amit Gossain, Managing Director, KONE India, highlighted the company's focus on leveraging AI, data and digital technologies to develop more responsive, efficient and sustainable buildings.

The facility supports KONE's digital transformation strategy by demonstrating how connected technologies can improve operational efficiency, customer decision-making and people flow management in modern buildings.