Nestle Business Services (NBS) will set up a new global capability centre (GCC) in Hyderabad in partnership with Genpact. The move will consolidate shared services for the multinational food and beverages group and support its regional operations. The NBS-Genpact collaboration is presented as a strategic step to enhance process efficiency and accelerate digital transformation across functions. The announcement positions Hyderabad as a growing hub for corporate service centres.

The centre will house teams handling finance, procurement, human resources and information technology, integrating standardised processes and shared platforms. It will support the company's markets across the region and aim to deliver operational resilience and continuity. Leadership at both partners is described as focusing on talent development and local hiring to build sustainable capability. The partners anticipate close engagement with local academic institutions and industry bodies to cultivate skills.

Genpact will bring its process expertise, technology platforms and delivery experience to the joint centre, while NBS will provide domain knowledge and corporate governance. The collaboration is intended to integrate automation, analytics and cloud capabilities to streamline workflows and enhance decision making. Site selection considered talent availability, infrastructure and connectivity within the city, according to the release. The centre is set to align with wider corporate goals of efficiency, sustainability and customer focus.

Company statements indicate the new centre will form part of a broader trend of multinational firms expanding capability hubs in Indian cities. Officials highlighted the role of such centres in standardising best practice and enabling rapid scale up of services. The partnership underscores a shift towards outsourcing complex back office functions to specialist providers while retaining strategic oversight. Analysts view the development as reinforcing Hyderabad's position in the business services landscape.