Tata Consultancy Services (TCS) and Cisco Systems (Cisco) have launched a Centre of Excellence in Hyderabad for Autonomous Enterprise Operations. Based at the TCS Synergy Park campus, the centre is designed to help organisations move from rule-based automation to intelligent, self-governing operations that understand context in real time and take autonomous action. By enabling zero-touch operations the centre aims to reduce operational complexity and eliminate friction across existing IT environments to deliver exponential business outcomes.

The centre will function as an experience hub to operationalise the TCS five-level Services Autonomy Model and to translate AI into practical outcomes for customers. It will bring together capabilities from both companies to develop next-generation AI-first solutions across industry verticals and to demonstrate contextualised offerings tailored to client-specific business processes. The initiative is intended to accelerate customers' transitions to higher levels of service autonomy.

An Agentic AI mesh will underpin the technical approach by sensing and contextualising behavioural states in real time through observability, assisting and automating via conversational AI layers, and orchestrating and self-healing through intelligent automation frameworks. The centre will activate a mosaic of products and services including Cisco AppDynamics, Cisco Splunk, TCS ignio and TCS Cognix alongside comprehensive enterprise-grade application ecosystems. These technologies are expected to provide comprehensive real-time visibility and AI-driven decision making and problem solving. The combined stack is positioned to enhance user experience and support agent plus human collaboration.

The partnership builds on more than two decades of collaboration between the companies and is presented as a co-innovation platform for enterprises seeking perpetual adaptability. The offering is aimed at shifting focus from IT performance metrics to measurable business outcomes while moving organisations away from siloed operations towards integrated, experience-focused models. Visitors to the centre will be able to evaluate context-aware solutions designed to reduce operational overhead and improve business agility.