In a significant move to enhance operational efficiency and promote ease of doing business, the Telecom Regulatory Authority of India (TRAI) has successfully automated the process for the submission of Performance Monitoring Reports (PMRs) by telecom service providers. This transition to a fully digital and paperless system aligns with the Authority's ongoing efforts to modernise regulatory compliance and streamline quality of service (QoS) monitoring.

The initiative follows the implementation of the revised QoS Regulations titled “The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024)”, which came into effect on 1 October 2024. These regulations apply uniformly to both access and broadband services across wireline and wireless platforms.

In accordance with the regulations, all telecom service providers were required to develop or upgrade their systems within six months of notification, enabling the automated collection, storage, processing, and submission of performance data to TRAI.

As per TRAI’s directions issued on 19 September 2024 and 3 January 2025, service providers are mandated to submit PMRs for access service (wireless), access service (wireline), and broadband (wireline) services within 15 days of the close of each reporting period, using the prescribed formats.

To facilitate seamless data transmission, the Authority has implemented Application Programmable Interfaces (APIs) for PMR submission in the wireless access service category, given the extensive volume of data involved. For wireline access and broadband services, a user-friendly interface has been provided via the PMR portal.

Marking a key milestone in this digital transformation, all telecom service providers have successfully submitted their PMRs for the quarter ending March 2025 through the automated system.

The automation initiative not only reduces the potential for human error but also simplifies the overall process, significantly reducing the effort required by telecom operators. By fostering a more efficient and transparent reporting mechanism, TRAI reaffirms its commitment to digital governance and service quality assurance in India’s telecom sector.