Zaakpay, a wholly owned subsidiary of One MobiKwik Systems, has partnered with Capital Region Urban Transport (CRUT), a public transit agency under the ONDC Network, to roll out a chat-based bus ticketing service across Odisha.

The initiative is designed to simplify and digitise public transport for over 24 million annual commuters, covering nearly 36 million rides across the state. By leveraging a WhatsApp-based interface, the service offers commuters a seamless and contactless way to book tickets, making it accessible to both rural and urban passengers.

The platform has been developed with PeLocal as the integration partner and Zaakpay serving as the payment gateway provider.

Currently live in nine major cities—Bhubaneswar, Cuttack, Khordha, Pipili, Puri, Konark, Rourkela, Sambalpur, and Berhampur—the service marks a significant step towards modernising ticketing and improving last-mile connectivity in Odisha’s transport ecosystem.

News source: Business Standard