The Rail Land Development Authority (RLDA) has introduced the Integrated Station Facility Management (ISFM) initiative at Gomti Nagar and Chandigarh railway stations, marking a major step in transforming station operations and enhancing passenger experience. ISFM integrates housekeeping, operations and maintenance, and commercial management under a single framework through a transparent bidding process.

Gomti Nagar Railway Station in Lucknow is the first to implement the model, with bids invited for appointing an ISFM agency. The redeveloped station features central air-conditioning, CCTV, lifts and escalators, along with commercial spaces for food courts, retail, parking, advertising, paid lounges, kiosks, cloakrooms and offices.

The model is now being extended to Chandigarh Railway Station, located on Madhya Marg with connectivity to Chandigarh and Panchkula, and serving premium trains including Shatabdi Express and Vande Bharat. Commercial opportunities include food courts, retail units, large parking zones, advertising spaces, paid lounges and office areas. The station incorporates advanced systems such as CCTV, escalators, solar panels, auto-sensor doors and a Building Management System.

ISFM Project Details

Contract period: 9 years for both stations

Reserve annual licence fee (Year 1): Rs 14.6 million for Gomti Nagar; Rs 28.8 million for Chandigarh

E-bid deadlines: 5 December 2025 (Gomti Nagar), 8 December 2025 (Chandigarh)

The Notice Inviting Tender for Safdarjung station was issued on 20 November 2025, with RFPs for Bhubaneswar and Gurugram to follow.

Vice Chairman RLDA, Shri Manoj Garg, said, “The ISFM initiative is designed to deliver top-quality maintenance, world-class passenger services, and high-value commercial facilities. By on boarding an experienced and competent agency, we aim to set a new benchmark for the operation and upkeep of railway stations in India.”

The initiative aims to turn stations into passenger-centric urban hubs, supporting efficient facility management and expanded commercial potential.