If we look at current technology innovation across industries, the major emphasis lies on process efficiency and simplicity. A large chunk of technology adoption has been implemented in areas that are mainly process-driven. Be it a government organisation or a private enterprise, the idea is to make things simpler and easier. With the emergence of the Ease of Doing Business (EoDB) concept, government organisations are putting in more effort to reduce the number of existing processes and execution time and making processes more accountable and transparent.

When we speak of process efficiency or transparency, let me share one important example of building plan approval. To look at it from the perspective of the building plan permitting process, most cities have gone online with the process. Online permitting software can help in the following ways: