The Department of Administrative Reforms and Public Grievances (DARPG) has released the 39th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for States and Union Territories (UTs) for October 2025. The report provides a detailed analysis of public grievances, their categories, and the nature of disposal across the States and UTs.

In October 2025, a total of 64,736 public grievance (PG) cases were received through the CPGRAMS portal, of which 63,305 cases were redressed. Uttar Pradesh recorded the highest number of disposals with 23,020 cases, followed by Haryana with 4,342 cases. As of 31 October 2025, the total pending cases stood at 176,091 across all States and UTs, with 22 States and UTs having more than 1,000 pending grievances each.

During the same month, 52,876 new users registered on the CPGRAMS portal, with 8,442 registrations originating from Uttar Pradesh. The Feedback Call Centre collected 65,197 responses, including 27,011 from States and UTs.

CPGRAMS continues to expand citizen accessibility through its integration with the Common Service Centre (CSC) network, now operational at more than 500,000 CSCs, in collaboration with 250,000 Village Level Entrepreneurs (VLEs). In October alone, 9,500 grievances were registered via CSCs. Key Highlights – October 2025

General Updates

A dedicated Review Module for senior-level monitoring of PG cases in States/UTs became operational on 6 June 2025.

A monthly review meeting, chaired by the Secretary, DARPG, was held on 31 October 2025.

The Feedback Call Centre collected 65,197 citizen responses, with 27,011 from States and UTs.

Status of Grievance Disposal

64,736 PG cases received and 63,305 redressed in October 2025.

Uttar Pradesh led with 23,020 disposals, followed by Haryana with 4,342.

Pendency Status

22 States/UTs reported over 1,000 pending grievances.

Overall pendency stood at 176,091 PG cases as of 31 October 2025.

The report reflects DARPG’s ongoing efforts to strengthen public grievance management, promote efficient redressal mechanisms, and ensure timely and transparent service delivery across States and Union Territories.