Union Minister for Education Shri Dharmendra Pradhan held detailed discussions with senior officials of four public sector banks — State Bank of India (SBI), Bank of Baroda, Canara Bank and Indian Bank — on overhauling the Central Board of Secondary Education (CBSE) payment gateway system. The meeting, convened by the Ministry of Education, focused on practical steps to reduce transaction failures and to improve user experience for students. Officials outlined the scope of technical interventions, operational protocols and coordination arrangements required for the overhaul.

The minister emphasised the need for a robust, reliable and student-friendly payment ecosystem, particularly for post-examination services such as re-evaluation, obtaining photocopies of answer sheets and other fee-based processes. He directed the banks to assist CBSE in establishing strong payment protocols to ensure timely transactions, immediate resolution of payment-related issues and automatic refunds for excess or failed payments. The banks were asked to prioritise customer-centric features that reduce friction and to propose timelines for implementation.

Bank representatives were requested to work closely with CBSE to strengthen the payment gateway infrastructure through advanced technical safeguards, real-time monitoring and faster grievance-redressal mechanisms. The minister urged the senior officials to accord the highest priority to the initiative so that students do not face technical glitches or payment failures in future. The four banks assured full support and committed to implement enhanced protocols and technical upgrades at the earliest in coordination with CBSE.

The release noted that earlier, on 24 May 2026, the minister had held discussions with the Union Finance Minister, Smt. Nirmala Sitharaman, regarding recent payment and technical issues faced by students during the CBSE post-result and re-evaluation processes. The Ministry of Education intends to monitor progress and expects periodic updates from both CBSE and the participating banks to ensure smooth, secure and efficient digital transactions. The collaborative measures are intended to reduce delays, enhance transparency and improve student confidence in electronic payment services.