The Gujarat State Road Transport Corporation (GSRTC) has recorded an average passenger satisfaction rating of four point seven out of five stars through a QR-code feedback system introduced on a pilot basis in March 2025. The corporation reported that the mechanism collected responses from 313,824 passengers between one March and 19 June 2026, equivalent to about 0.314 mn responses. The initiative was described as intended to improve passenger safety, comfort and service quality by enabling commuters to submit feedback via mobile phones during their journey.

GSRTC said the system was initially trialled in premium luxury buses and was later expanded across the state following positive response from commuters. QR codes are now displayed at 125 bus stations, depot control points and in more than 8000 buses, the release stated. The large-scale rollout was presented as strengthening passenger engagement and enabling real-time service monitoring across the public transport network.

The Passenger Feedback Report for one March to 19 June 2026 reflected high satisfaction across key operational indicators, with staff behaviour and passenger safety rated at four point nine out of five stars and cleanliness, seating comfort and punctuality rated at four point eight stars. Under the leadership of Gujarat Deputy Chief Minister Harsh Sanghavi, the release indicated that passenger convenience, safety and service quality have been prioritised across the public transport system. The corporation said complaints, suggestions and issues reported through the platform are promptly forwarded to concerned departments and local bus depots.

A senior official explained that the feedback is verified without delay and that corrective measures are taken on the ground to address verified issues. The corporation said it views passenger feedback as an important tool for improving services and remains committed to providing safe, reliable and passenger-friendly transportation across Gujarat. The release concluded that the digital feedback system has helped improve service monitoring and that necessary actions are taken to respond to commuter concerns.