Volvo Trucks crosses the landmark of 15,000 truck deliveries in India and are shifting gears towards Driving Customer Success

Over last 20 years, through our high-technology innovative products and services solutions, Volvo Trucks has been driving progress in Indian market. Dinakar B, Senior Vice President-Sales, Marketing & Aftermarket, Volvo Trucks India, and Jonas Nilsson, Vice President-Market Hub India, Volvo Trucks, share more…

Opportunities in 2020: We are expecting a market revival in 2020. If the infrastructure projects that are being spoken about take off, this will be an opportunity for high productivity equipment such as ours to serve our customers. Our offerings cater to the niche markets such as heavy irrigation and heavy road construction. And, these segments have been least affected by the 2019 downturn. Speaking of heavy construction, the focus is on Greenfield road and irrigation projects.

Enhancing productivity: ‘Dynafleet’ is our telematics solution where the truck driving pattern is continuously monitored by the Dynafleet system, which helps in improving the driver competency and the truck operating conditions. This results in improved truck utilization, minimal idling hours and better fuel efficiency. In short, it helps improving the operational efficiency of the fleet. The Dynafleet hardware comes installed from the factory in all Volvo Trucks. Customers simply have to subscribe for the services that suit your needs and log on to the Dynafleet web portal to get started.

Skilled Driver: We are increasing a customer’s productivity through ‘Driver Training’. Having trained over 112,000+ drivers in the CV industry, ourdevelopment courses provide a mix of specialist know-how and practical skills to maximise the vehicle’s productivity.In a competitive transport industry, a skilled driver makes a real difference. That’s why Volvo Trucks offers a range of courses aimed at driver development. The courses are produced by Volvo Trucks’ competence development team and taught by instructors who are knowledgeable specialist, so that drivers maximize the vehicles potential. Benefits of the training include higher profitability due to higher productivity, reduced fuel consumption, improved working environment for drivers and less wear and tear on their vehicles.

Uptime: At Volvo we have put a little more behind delivering ‘Superior Uptime’ for our customers - a one-of-its-kind concept. The Volvo Uptime Center is a ‘Digital home for a more profitable transport operation’. We live in a world where billions of devices are able to communicate with each other, and trucks are no exception. In the digital world, a Volvo truck becomes a high-tech business partner that not only looks after itself with online software upgrades and analysis, but also maximises productivity on demand. Today Volvo Trucks uses connectivity to prevent unplanned stops and predict service intervals. In the future connectivity will bring with it even more innovations that will benefit autonomous transportation, safety and driver well-being. Welcome to the revolution.

Nobody knows exactly what the road ahead will bring, but Volvo Uptime Services helps you see it in the rear view mirror. Whether you’re hauling off-road or on-road, moving cargo or people, having a true transport solutions partner with you can make all the difference.

Driving Customer Success: Every day, customers across businesses choose to purchase vehicles and service solutions from us to help them succeed in their business. They trust us to keep our promises and always be there for them. The prioritisation and only doing what is really important. In our case, this means the things that create value for the customer, where availability, quality and cost effectiveness are decisive. Our success can be attributed to our technically superior trucks and extremely agile support system, the critical part is how we engage ourselves with our customers. We don’t work for customer satisfaction, rather we focus on customer success.

New launches:Excon 2019 was focussed towards the business operation and not individual products. The product area focussed on 3 key segments [Road Construction, Mining & Coal Transportation and General Construction].

The aftermarket area focussed on an end-to-end solution provider for customers. We partner with our customers on improving their operational efficiency; training their drivers, technicians, fleet managers; encourage their growth beyond geography and applications and even supporting their younger generations through business on boarding programs. For those who went around the stall, eventually got 1-message which was – we will continue the work we do every day, of ‘Powering Customer Success’. We will always put our customers first, delivering products and services that enable them to keep the promises they have made to their customers.