Garuda Aerospace Partners Salesforce to Enhance Customer Experience
ECONOMY & POLICY

Garuda Aerospace Partners Salesforce to Enhance Customer Experience

Garuda Aerospace has recently collaborated with Salesforce to transform its end-to-end customer lifecycle experience as the Chennai-based drone manufacturer expands into new verticals and international markets. Leveraging Salesforce’s Agentforce Sales and Agentforce capabilities, the initiative aims to create a unified, intelligent platform to streamline operations, strengthen customer relationships and support expansion across Southeast Asia and Africa.

As Garuda Aerospace scales its presence in sectors such as agriculture, defence and infrastructure, the Salesforce platform will serve as a single source of truth across marketing, sales and service functions. This approach helps eliminate data silos and provides real-time, actionable insights to employees, impacting over 90 per cent of Garuda’s current client base in India across B2G, B2B and B2C segments. The cloud-first implementation aligns with Garuda Aerospace’s vision of becoming a full-stack drone ecosystem player, focused on transparency, scalability and personalised customer engagement.

Salesforce recently introduced Agentforce 360, a comprehensive suite of AI tools designed to connect human teams and AI agents within a single trusted system. The platform enables faster decision-making, improved collaboration and more intelligent customer interactions.

Commenting on the collaboration, Salesforce said the initiative will unify Garuda Aerospace’s customer-facing operations on one intelligent platform, supporting the adoption of advanced drone technologies for industrial applications. Garuda Aerospace added that the partnership strengthens its focus on operational excellence and customer satisfaction, enabling faster, more personalised experiences as it enters new sectors and geographies.

Garuda Aerospace has recently collaborated with Salesforce to transform its end-to-end customer lifecycle experience as the Chennai-based drone manufacturer expands into new verticals and international markets. Leveraging Salesforce’s Agentforce Sales and Agentforce capabilities, the initiative aims to create a unified, intelligent platform to streamline operations, strengthen customer relationships and support expansion across Southeast Asia and Africa. As Garuda Aerospace scales its presence in sectors such as agriculture, defence and infrastructure, the Salesforce platform will serve as a single source of truth across marketing, sales and service functions. This approach helps eliminate data silos and provides real-time, actionable insights to employees, impacting over 90 per cent of Garuda’s current client base in India across B2G, B2B and B2C segments. The cloud-first implementation aligns with Garuda Aerospace’s vision of becoming a full-stack drone ecosystem player, focused on transparency, scalability and personalised customer engagement. Salesforce recently introduced Agentforce 360, a comprehensive suite of AI tools designed to connect human teams and AI agents within a single trusted system. The platform enables faster decision-making, improved collaboration and more intelligent customer interactions. Commenting on the collaboration, Salesforce said the initiative will unify Garuda Aerospace’s customer-facing operations on one intelligent platform, supporting the adoption of advanced drone technologies for industrial applications. Garuda Aerospace added that the partnership strengthens its focus on operational excellence and customer satisfaction, enabling faster, more personalised experiences as it enters new sectors and geographies.

Related Stories

Gold Stories

Next Story
Real Estate

Anshul Singhal launches Vantrock with Rs 42 billion development plan

Real estate professional Anshul Singhal has launched Vantrock Real Assets Private Limited (VRAPL), a Mumbai-headquartered platform focused initially on warehousing, industrial and logistics parks. The company plans to develop approximately 11.5 million sq ft of assets, with an estimated gross development value (GDV) of Rs 42 billion (approximately USD 434 million) on completion.The first phase will cover around 3 million sq ft across the National Capital Region (NCR), Bengaluru and Pune, with an estimated development value of Rs 11 billion (approximately USD 113 million). Construction is sched..

Next Story
Infrastructure Transport

Afcons wins CII award for biodiversity management

Afcons Infrastructure has received the Confederation of Indian Industry (CII) National Award for Environmental Best Practices 2026 in the Biodiversity Management category for its work on the Mumbai-Ahmedabad High Speed Rail Project’s C-2 package.The award was presented at a ceremony in Chennai on 9 October 2026. It was received by Mihir Mishra, Vice-President, CPE, and Sumon Paul, Assistant General Manager, HSE, along with the Afcons team.The project adopted several resource recovery and waste management practices. These included recycling concrete washout waste to recover sand, aggregates a..

Next Story
Technology

Indian businesses lead globally in planned AI investment, says Autodesk

Indian organisations are moving towards deeper integration of artificial intelligence (AI), digital technologies and sustainability into business operations, according to Autodesk’s 2026 State of Design & Make report. The fourth edition of the annual study highlights growing AI adoption, measurable outcomes from digital transformation and the role of sustainability in long-term business growth.The report found that 64 per cent of Indian organisations are approaching or have achieved their current AI goals. While 88 per cent believe AI will enhance their industry, up from 78 per cent in 2..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code