+
Garuda Aerospace Partners Salesforce to Enhance Customer Experience
ECONOMY & POLICY

Garuda Aerospace Partners Salesforce to Enhance Customer Experience

Garuda Aerospace has recently collaborated with Salesforce to transform its end-to-end customer lifecycle experience as the Chennai-based drone manufacturer expands into new verticals and international markets. Leveraging Salesforce’s Agentforce Sales and Agentforce capabilities, the initiative aims to create a unified, intelligent platform to streamline operations, strengthen customer relationships and support expansion across Southeast Asia and Africa.

As Garuda Aerospace scales its presence in sectors such as agriculture, defence and infrastructure, the Salesforce platform will serve as a single source of truth across marketing, sales and service functions. This approach helps eliminate data silos and provides real-time, actionable insights to employees, impacting over 90 per cent of Garuda’s current client base in India across B2G, B2B and B2C segments. The cloud-first implementation aligns with Garuda Aerospace’s vision of becoming a full-stack drone ecosystem player, focused on transparency, scalability and personalised customer engagement.

Salesforce recently introduced Agentforce 360, a comprehensive suite of AI tools designed to connect human teams and AI agents within a single trusted system. The platform enables faster decision-making, improved collaboration and more intelligent customer interactions.

Commenting on the collaboration, Salesforce said the initiative will unify Garuda Aerospace’s customer-facing operations on one intelligent platform, supporting the adoption of advanced drone technologies for industrial applications. Garuda Aerospace added that the partnership strengthens its focus on operational excellence and customer satisfaction, enabling faster, more personalised experiences as it enters new sectors and geographies.

Garuda Aerospace has recently collaborated with Salesforce to transform its end-to-end customer lifecycle experience as the Chennai-based drone manufacturer expands into new verticals and international markets. Leveraging Salesforce’s Agentforce Sales and Agentforce capabilities, the initiative aims to create a unified, intelligent platform to streamline operations, strengthen customer relationships and support expansion across Southeast Asia and Africa. As Garuda Aerospace scales its presence in sectors such as agriculture, defence and infrastructure, the Salesforce platform will serve as a single source of truth across marketing, sales and service functions. This approach helps eliminate data silos and provides real-time, actionable insights to employees, impacting over 90 per cent of Garuda’s current client base in India across B2G, B2B and B2C segments. The cloud-first implementation aligns with Garuda Aerospace’s vision of becoming a full-stack drone ecosystem player, focused on transparency, scalability and personalised customer engagement. Salesforce recently introduced Agentforce 360, a comprehensive suite of AI tools designed to connect human teams and AI agents within a single trusted system. The platform enables faster decision-making, improved collaboration and more intelligent customer interactions. Commenting on the collaboration, Salesforce said the initiative will unify Garuda Aerospace’s customer-facing operations on one intelligent platform, supporting the adoption of advanced drone technologies for industrial applications. Garuda Aerospace added that the partnership strengthens its focus on operational excellence and customer satisfaction, enabling faster, more personalised experiences as it enters new sectors and geographies.

Related Stories

Gold Stories

Next Story
Real Estate

Peninsula Land launches 19 luxury villas in Pune

Pune’s residential landscape is witnessing a shift as premium homebuyers increasingly seek larger spaces, privacy and independent living options beyond high-rise apartments. Addressing this demand, Peninsula Land Limited, part of the Ashok Piramal Group, has launched AshokVillas, an exclusive collection of 19 premium furnished villas in Gahunje, Pune.The development combines the independence of a standalone home with the convenience and security of a managed residential community. Designed around low-density horizontal living, AshokVillas offers residents private spaces while providing acces..

Next Story
Infrastructure Urban

MyBranch Expands South India Network with 16 Workspace Centres

MyBranch has expanded its South India presence with a 50,000 sq ft flexible workspace network comprising 16 centres across 14 cities in Andhra Pradesh, Karnataka, Tamil Nadu and Telangana.The expansion reflects growing demand for flexible office infrastructure as businesses establish regional teams, satellite offices and operations beyond traditional metropolitan markets. MyBranch’s network spans Bengaluru, Coimbatore, Guntur, Hanamkonda, Hubballi, Hyderabad, Madurai, Mangaluru, Rajahmundry, Salem, Tirupati, Vellore, Vijayawada and Visakhapatnam, with a large office space in Chennai also und..

Next Story
Building Material

Walplast Launches Moisture-Resistant Gypsum Plaster Solutions

Walplast Products Pvt. Ltd. has expanded its HomeSure GypEx portfolio with the launch of GypEx MoistShield and GypEx Gold, two gypsum plaster solutions designed to address moisture-prone applications and improve plastering efficiency.The new products have been developed in response to the growing demand for faster construction processes, improved material performance and consistent surface quality. The solutions aim to simplify interior plastering while addressing specific application requirements across construction environments.“Through HomeSure GypEx MoistShield and GypEx Gold, we are exp..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code