National Consumer Helpline Secures Rs 520 Million in Refunds

20 Feb 2026 CW Team

NCH operates through a convergence model in which grievances are digitally forwarded to companies for resolution within defined timelines, with continuous monitoring and consumer feedback tracking. The Helpline also accepts complaints in 17 languages and provides multiple access channels including a toll-free number, a portal and a mobile application. This design aims to make redressal effective, accessible and time bound across metropolitan and remote regions.

The e-commerce sector accounted for the highest share with 47,743 complaints and refunds of more than Rs 360 mn. The travel and tourism sector followed with refunds of more than Rs 40 mn, while agency services, electronic products and general insurance together contributed to the bulk of remaining reimbursements. The top five sectors together accounted for over 85 per cent of the total refund amount, totalling about Rs 451.36 mn across 55,076 grievances.

Illustrative cases included repeatedly rescheduled e-commerce deliveries that were resolved with refunds after Helpline intervention, vehicle diagnostic disputes that led to full refunds and food delivery orders returned with incorrect or reduced items that were reimbursed following escalation. A premium paid for a policy that was never issued was also refunded after NCH action. The facilitation of these refunds reinforces the Government’s commitment to strengthening consumer trust in digital marketplaces and encourages consumers to proactively use the Helpline for timely redressal.

"Join industry leaders at RAHSTA Expo, India's premier platform for roads, highways and traffic infrastructure. Register now to explore innovations, network with experts and shape the future of mobility."

The National Consumer Helpline (NCH) facilitated refunds totalling Rs 520 million (mn) across 31 sectors by addressing 79,521 consumer grievances related to refund claims between 25 April and 31 January 2026. The refunds were secured at the pre-litigation stage, allowing consumers to obtain timely relief without approaching Consumer Commissions. The initiative forms a central component of consumer protection under the Consumer Protection Act, 2019 and serves as a single-point access platform. NCH operates through a convergence model in which grievances are digitally forwarded to companies for resolution within defined timelines, with continuous monitoring and consumer feedback tracking. The Helpline also accepts complaints in 17 languages and provides multiple access channels including a toll-free number, a portal and a mobile application. This design aims to make redressal effective, accessible and time bound across metropolitan and remote regions. The e-commerce sector accounted for the highest share with 47,743 complaints and refunds of more than Rs 360 mn. The travel and tourism sector followed with refunds of more than Rs 40 mn, while agency services, electronic products and general insurance together contributed to the bulk of remaining reimbursements. The top five sectors together accounted for over 85 per cent of the total refund amount, totalling about Rs 451.36 mn across 55,076 grievances. Illustrative cases included repeatedly rescheduled e-commerce deliveries that were resolved with refunds after Helpline intervention, vehicle diagnostic disputes that led to full refunds and food delivery orders returned with incorrect or reduced items that were reimbursed following escalation. A premium paid for a policy that was never issued was also refunded after NCH action. The facilitation of these refunds reinforces the Government’s commitment to strengthening consumer trust in digital marketplaces and encourages consumers to proactively use the Helpline for timely redressal.

Real Estate

07 Jul 2026

Pecan Realty Completes Rs 1.5 Billion Transactions

Pecan Realty has recently completed four institutional transactions worth over Rs 1.5 billion over the past two years, strengthening its position as an execution-led real estate platform. The deals include resolution-led acquisitions, structured finance transactions and capital partnerships across its development portfolio.The transactions covered acquisitions through the National Company Law Tribunal process and helped provide repayment or exits to both private and public sector lenders. The company said the deals demonstrate its ability to resolve complex project situations, work with instit..

Real Estate

07 Jul 2026

SNN Estates Expands North Bengaluru Housing Project

SNN Estates has announced an expansion of its SNN Estates Felicity residential project in North Bengaluru following strong buyer demand, with 75 per cent of the first-phase inventory sold within three days of launch.The developer will add 76 apartments in the new phase, taking the project's estimated revenue potential to around Rs 1,000 crore upon completion of Phase 2.Spread across 6.5 acres in Rachenahalli, near Manyata Tech Park, the project comprises 604 apartments in 1.5, 2, 2.5, 3 and 4 BHK configurations. The development includes a 50,000-sq-ft clubhouse with amenities such as sports co..

Infrastructure Urban

07 Jul 2026

SCG Drives ASEAN Industrial Transformation Strategy

SCG is strengthening its focus on ASEAN as a key growth region by advancing industrial transformation, enhancing competitiveness and building resilient regional value chains. Thammasak Sethaudom, President and Chief Executive Officer, SCG, highlighted the need for industries to continuously develop capabilities, strengthen resilience and deepen regional cooperation to achieve sustainable long-term growth.SCG views ASEAN as an important growth engine alongside China, supported by favourable demographics, trade connectivity and investment flows. With ASEAN’s GDP projected to grow by around 4.7..