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Rethink the longer-term implications and opportunities for investors
At Shapoorji Pallonji E&C, our operations structure and processes are designed to offer the reliability of project delivery to our clients. In addition, we strongly believe that success in the longer term is about maintaining satisfied and loyal clients. That means delivering value for their investment, thus ensuring that they come back them for the next project.
Conventional wisdom would suggest that the key to achieving client value is driving efficiency through project delivery and execution. But simply delivering a project on-time and within budget does not always result in the highest value for the client. On the contrary, a relentless focus on efficiency during project delivery without reference to the actual desired outcome for the end-user can significantly undermine the value delivered to the client.Here, let us also acknowledge another important parameter. Whether the project delivers value to the client is heavily dependent upon the way the client procures and industry delivers. Unfortunately, under traditional delivery models, the contractors are not involved in the design phase, and hence, their ability to add value is negligible.
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