DHL Express, a global leader in international express shipping, has announced the successful expansion and relocation of its service center in Agra. The new facility, encompassing 3,900 square feet, is strategically situated and expected to enhance operational efficiency while upholding DHL service quality in Agra’s dynamic export market.

Agra is a vital hub for the Micro, Small, and Medium Enterprises (MSME) sector, significantly contributing to the region's economic landscape while creating job opportunities. This vibrant sector includes diverse industries, from traditional handicrafts such as Zari Zardozi and marble carvings to contemporary manufacturing, including leather goods, footwear, and handicrafts. The upgraded facility features a motorised conveyor system designed explicitly for the reweighing of Conveyable Goods (COY), which enhances processing efficiency during peak periods.

R.S. Subramanian, SVP South Asia, DHL Express, said, "Agra has always been integral to India’s export story, and our enhanced facility reflects our decade-long commitment to this vital market. While strengthening our ability to serve customers with greater speed, efficiency, and reliability – the new service center allows linehaul departures to leave up to 30 minutes earlier for onward air connections from the Delhi gateway. This helps us maintain DHL's impressive 98.1% transit time service commitment from this service center, allowing us to maintain our commitment to service quality while optimising operational costs, delivering lasting value for our customers.”

"This facility demonstrates our focus on strategic improvement within our network," said Peter Bardens, Senior Vice President - Network Operations, Asia Pacific, DHL Express. "The new Agra service center provides immediate efficiency improvements and can handle significant year-over-year volume growth through 2033, ensuring long-term service stability for this market."

The facility includes dedicated parking spaces for pickup and delivery (PUD) vehicles, a separate Non-Conveyable Goods (NCY) area, and increased processing space. This configuration ensures better on-route productivity while helping Agra's exporters maintain their competitive advantage in global markets through market-leading transit times. Additionally, in 2025, through DHL Express India’s partnership with the Directorate General of Foreign Trade (DGFT), Ministry of Commerce and Industry, Government of India, DHL will begin its outreach to facilitate capacity-building sessions, trainings, and workshops for the MSMEs of Agra. This cross-border e-commerce exports promotion plan will equip Indian MSMEs with the necessary tools and knowledge to thrive in the international e-commerce market.

The current expansion and relocation is a part of DHL’s broader strategy to strengthen the North India network through strategic facility upgrades, which also aligns with the newly launched Strategy 2030: Accelerating Sustainable Growth. In December, the company relocated and expanded its Service Centers in Chandigarh and Ludhiana, Punjab. These facilities, spanning 9,750 and 10,500 square feet respectively, were equipped with advanced automation including powered conveyor systems and specialised reweigh machines, significantly improving package handling efficiency. Now, the relocation of the Agra Service Center ensures sustained service quality and cost efficiency in this important export market.