HCLTech infuses GenAI into MRO solution

30 May 2024 CW Team

In an effort to maximise asset utilisation for businesses, HCL Technologies (HCLTech) has integrated generative artificial intelligence, or GenAI, capabilities into its Maintenance, Repair, and Overhaul (MRO) solution. Businesses would be able to increase the performance and efficiency of complex, high-value assets in the transportation, technology, energy, aerospace, and defence sectors by integrating GenAI into its MRO solution, iMRO/4.

A GenAI bot from HCLTech will be released to begin the AI integration on iMRO/4. The goal of the GenAI bot is to dramatically reduce the complexity of complicated asset maintenance procedures in SAP S/4HANA (an enterprise resource planning system) and streamline and simplify service instructions for users. In the next phase, the GenAI-infused iMRO/4 will enable a comprehensive natural language inspection and repair findings report based on operative data within SAP S/4HANA.

Infrastructure Urban

17 Sep 2025

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