TCS wins contract from Plaza Premium to improve airport experience

24 Dec 2021 CW Team

Tata Consultancy Services Limited (TCS) has signed an agreement with Plaza Premium Group (PPG), a Hong Kong-based global airport hospitality services provider, to create an end-to-end digital platform that will enhance the customer experience and operating excellence at PPG’s 70 airport sites that serve 20 million passengers yearly.

The long-term partnership concentrates on reimagining the end-to-end airport travel experience across three core sectors: employee experience, operational excellence and customer experience.

Leveraging its in-depth domain knowledge of the air transport sector, TCS said it is developing a “first-of-its-kind" customised Passenger Services Technology Platform for PPG. The new platform is targeted at improving customer experience by facilitating reservations for different services at PPG’s lounges and other hospitality outlets.

The platform will incorporate into the larger B2B partner ecosystem allowing selection and service integration, seamless product offerings, improving the airport hospitality experience, and reinvigorating business development, TCS told the media. The platform is likely to be first deployed at Bangalore International Airport Limited in early 2022.

With the new platform created by TCS, PPG is better allowed to provide an exceptional customer experience, obtain better business intelligence, and drive development worldwide.

Image Source

Technology

29 Jul 2026

AI-Enabled Workflows Lift Profitability and Productivity

Organisations modernising frontline workflows with artificial intelligence, automation and real-time data are reporting stronger financial performance, higher productivity and improved employee engagement, according to a global study by Zebra Technologies and Oxford Economics.The research covered 1,000 senior leaders across retail, manufacturing, transportation and logistics in the US, Mexico, the UK, Germany, India, Japan, Australia and New Zealand.In transportation and logistics, 54 per cent of companies that improved picking and packing operations reported faster operational performance, wh..

India Leads Global AI Readiness but Implementation Lags

Indian companies lead global averages across all eight artificial intelligence readiness indicators tracked by JLL, but only 19 per cent have started making changes to their workplaces, according to the JLL 2026 Future of Work Survey.The study found that 77 per cent of Indian business leaders expect AI to change their office requirements, creating a 58-percentage-point gap between awareness and implementation. The survey covered more than 2,200 CEOs, CFOs and real estate leaders across 21 countries during the first quarter of 2026.Despite concerns over automation, 58 per cent of Indian leaders..

Three WOLFF Cranes Build Riyadh Cable-Stayed Bridges

Three WOLFF 180 B luffing jib cranes are supporting the construction of two cable-stayed bridges alongside the existing Wadi Laban Bridge in Riyadh, Saudi Arabia. The project is being developed for the Royal Commission for Riyadh City and executed by the ICRC joint venture comprising IC Ictas and Al Rashid Trading & Contracting Company.The cranes are handling lifting operations including formwork, reinforcement, concrete placement, work platforms, surveying equipment and other construction materials. Each crane is fitted with a 40 m jib, reaches a hook height of 157 m and offers a maximum ..