TCS wins contract from Plaza Premium to improve airport experience

24 Dec 2021 CW Team

Tata Consultancy Services Limited (TCS) has signed an agreement with Plaza Premium Group (PPG), a Hong Kong-based global airport hospitality services provider, to create an end-to-end digital platform that will enhance the customer experience and operating excellence at PPG’s 70 airport sites that serve 20 million passengers yearly.

The long-term partnership concentrates on reimagining the end-to-end airport travel experience across three core sectors: employee experience, operational excellence and customer experience.

Leveraging its in-depth domain knowledge of the air transport sector, TCS said it is developing a “first-of-its-kind" customised Passenger Services Technology Platform for PPG. The new platform is targeted at improving customer experience by facilitating reservations for different services at PPG’s lounges and other hospitality outlets.

The platform will incorporate into the larger B2B partner ecosystem allowing selection and service integration, seamless product offerings, improving the airport hospitality experience, and reinvigorating business development, TCS told the media. The platform is likely to be first deployed at Bangalore International Airport Limited in early 2022.

With the new platform created by TCS, PPG is better allowed to provide an exceptional customer experience, obtain better business intelligence, and drive development worldwide.

Image Source

Infrastructure Transport

05 Feb 2026

MMRDA Installs 325-Tonne Steel Spans on Mumbai Metro Line 4

The Mumbai Metropolitan Region Development Authority (MMRDA) has achieved a key construction milestone on Metro Line 4 with the successful installation of three large steel spans at Bhandup West during overnight operations.The spans, together weighing 325 metric tonnes, were launched using eight heavy-duty cranes and 12 multi-axle vehicles. The operation required precise engineering and meticulous planning to minimise disruption in the densely populated suburban area.Due to effective inter-agency coordination, the work—originally scheduled across four nights—was completed within just two n..

CMRL Targets March 2027 Opening for Vadapalani–Panagal Park

Chennai Metro Rail Limited (CMRL) is progressing as scheduled to open the Vadapalani–Panagal Park section of Phase II’s Corridor 4 by March 2027. The 3.5 km underground stretch is part of the 26.1 km Corridor 4 connecting Lighthouse with Poonamallee Bypass.Construction activities are advancing steadily, with tunnelling works between Vadapalani and Panagal Park already completed. Track-laying operations are expected to commence shortly. At Panagal Park station, structural works have reached the concourse and platform levels, while excavation continues at the lowest level.CMRL is also consid..

Maha-Metro Invites Pune Metro Civil Maintenance Bids

Maharashtra Metro Rail Corporation Limited (Maha-Metro) has invited bids for the annual civil maintenance contract of the Pune Metro Rail Project. The tender, bearing ID and number P1-O&M-20/2025, is scheduled to close on 23 February 2026, with a pre-bid meeting slated for 10 February 2026. The earnest money deposit (EMD) for the contract is Rs 3,50,500, and the duration of the contract is one year.The scope of work includes annual civil maintenance of 28 elevated and underground stations, 28.079 km of elevated viaduct including steel bridges, 12.15 km of tunnels, and two depots under the ..