DARPG report shows grievance disposals stayed above 1 lakh for 33rd month

17 Apr 2025 CW Team

The Department of Administrative Reforms and Public Grievances (DARPG) released its 35th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for March 2025.

As of 28 March, 121,065 grievances were redressed by central ministries and departments. This marks the 33rd consecutive month that disposals have crossed the 100,000 mark. The average disposal time was 16 days.

Top performers in Group A (more than 500 grievances) were the Department of Telecommunications, Department of Posts, and the Central Board of Indirect Taxes and Customs. Leading Group B (fewer than 500 grievances) were the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Department of Heavy Industry.

A total of 116,970 grievances were received, and 24,478 appeals were filed. Disposals included 21,400 appeals, while pendency stood at 57,456 cases and 25,488 appeals, respectively.

49,912 new users registered on CPGRAMS in March, led by Uttar Pradesh with 7,602 sign-ups. Additionally, 7,150 grievances were registered through Common Service Centres (CSCs), now integrated with over 500,000 CSCs across India via 250,000 Village Level Entrepreneurs (VLEs).

Highlighted Success Stories:

PF Claim Resolved in a Day: Shri Prakash Kumar Agarwal’s Rs 3.53 million PF withdrawal was cleared on the same day after six months of delay.

LPG Subsidy Credited: Shri Vishal Verma’s issue of non-receipt was resolved after Aadhaar-NPCI linkage verification.

Fellowship Disbursement Fixed: Shri Souptik Sarkar’s NFSC fellowship issue was resolved after subject classification errors were reviewed.

Scholarship Delay Addressed: Smt Bhumika Gaikwad received her NOS award letter within 3 days after prolonged delays.

Image source:www.facebook.com/DARPGIndia

Infrastructure Urban

07 Nov 2025

Welspun Enterprises Wins 910 MLD Panjrapur WTP Contract

Welspun Enterprises (WEL), the infrastructure and energy arm of Welspun World, has secured a major contract from the Brihanmumbai Municipal Corporation (BMC) to design, build and operate a 910 million litres per day (MLD) Water Treatment Plant (WTP) at Panjrapur, Maharashtra.Valued at approximately Rs 31.45 billion, the project encompasses end-to-end civil, mechanical, electrical and instrumentation works, including the construction of a treated water sump and pumping station. Of the total value, nearly Rs 11.56 billion is allocated to Operations & Maintenance (O&M), with an additional..

Mitsubishi Power Wins Boiler Upgrade Contract for O Mon 1 Plant

Mitsubishi Power, a power solutions brand of Mitsubishi Heavy Industries, (MHI), has been awarded a contract to support the oil-to-natural-gas fuel conversion at the O Mon 1 Thermal Power Plant in Can Tho, southern Vietnam. As the OEM of the plant’s existing boiler, Mitsubishi Power will supply key equipment—including new gas burners—and implement a selective catalytic reduction (SCR) system to reduce NOx emissions and help the plant meet stricter environmental standards.The O Mon 1 facility includes two 330 MW units that commenced operations in 2009 and 2015, with all major equipment or..

Liebherr’s 10,000th XPower Wheel Loader Joins BERGER’s Fleet

BERGER Rohstoffe GmbH has welcomed the 10,000th Liebherr XPower wheel loader to its operations at the Schlag granite quarry in Passau. The milestone machine, officially handed over at Liebherr’s Bischofshofen plant in May 2025, underscores the long-standing partnership between BERGER, Liebherr, and the Beutlhauser Group. Equipped with Liebherr’s signature power-split travel drive, the new L 580 XPower is already delivering strong results under demanding quarry conditions.At the Schlag quarry, BERGER Rohstoffe processes approximately 200,000 tonnes of Bayerwald granite annually into high-qu..