Airlines Boost Tech Training for Improved Customer Handling

25 Jan 2024 CW Team

In response to the increasing challenges posed by flight disruptions, airlines are gearing up to intensify technology training programs. The focus is on empowering staff with advanced technological skills to efficiently manage and assist customers during unexpected flight events. This strategic move aims to elevate the overall customer experience and streamline operations in the face of disruptions.

Recognizing the pivotal role of technology in modern aviation, airlines are investing in training initiatives that equip their personnel with the expertise to navigate digital platforms and communication tools effectively. By enhancing the technological proficiency of their staff, airlines aspire to provide real-time information, personalized assistance, and seamless rebooking options to passengers affected by flight delays or cancellations.

The shift towards prioritizing tech training reflects a broader industry trend in adopting digital solutions to address operational challenges and meet customer expectations. As the aviation sector undergoes a transformation in response to the evolving travel landscape, airlines are positioning themselves to leverage technology as a key enabler for customer satisfaction and operational resilience.

The intensified focus on tech training is not only a response to current disruptions but also a forward-looking strategy to enhance the industry's preparedness for future challenges. By upskilling their workforce in technology-driven customer service solutions, airlines aim to ensure a more agile and responsive approach to handling disruptions, ultimately fostering a positive and efficient air travel experience for passengers.

Infrastructure Urban

09 Jan 2026

Mount Invests Rs 250 Cr, Adds PUF & PEB Plants, 400+ Jobs

TUMKUR, Karnataka, January 8, 2025 - Mount Roofing & Structures Private Limited, one of India's fastest-growing manufacturers in PUF and a leading solutions provider across Pre-Engineered Building (PEB) and Polycarbonate sheets, simultaneously inaugurated its second fully automated continuous Sandwich Panel manufacturing line and a new PEB manufacturing plant at its integrated campus in Tumkur." The milestone expansion, part of a total investment of INR 250 crores, marks a significant advancement in the company's commitment to engineered performance, manu..

Titan Intech Strengthens UltraLED Push With Global LED Veteran

Titan Intech has announced the induction of global LED industry veteran Su Piow Ko to its Board of Directors, marking a strategic step in strengthening its UltraLED Displays roadmap and building globally competitive LED display solutions from India.The appointment aligns with Titan Intech’s ambition to position India as a hub for advanced, high-quality LED display manufacturing. With an increased focus on UltraLED Displays, the company aims to enhance technical governance, raise manufacturing standards and expand its presence across global markets.Su Piow Ko brings over three decades of inte..

Dun & Bradstreet Flags New Growth Engines in India 2026 Outlook

Dun & Bradstreet has released its India 2026: D&B’s Perspective report, projecting a stable macroeconomic environment underpinned by fresh opportunities for productivity-led and inclusive growth. The report outlines how India’s next growth phase will be driven by digitised logistics, trusted data ecosystems, clean energy and rising city vitality.According to the outlook, India’s GDP growth is expected to reach around 6.6 per cent by FY2027, supported by resilient consumer demand and sustained public investment. Manufacturing is seen entering a new phase, moving beyond scale towar..