HGS Expands Global Footprint with New Intelligent Hub in Manila

15 Oct 2025 CW Team

As part of its long-term commitment to the region, the company will generate more than 1,000 new jobs over the next 24 months in business services and digital transformation. Situated in Manila’s prime business district, the new hub consolidates HGS teams from across the city into a single, purpose-built environment designed for flexibility, innovation, and future-ready delivery models.

“The Philippines has been an integral part of HGS’s growth story for over two decades, and this new hub marks another major milestone,” said Giridhar GV, CEO – APAC and Global CHRO, HGS. “It represents the fusion of human expertise with AI-driven innovation, creating intelligent experiences that deliver real value to our clients and their customers.”

Earlier this year, HGS signed a Letter of Intent with the Philippines government to significantly scale its local operations. The new centre accommodates 1,500 seats, expandable to 3,000 employees in two shifts, strengthening the company’s capacity for high-quality service delivery. With this launch, HGS now operates two facilities in Manila and four across the Philippines.

About Hinduja Global Solutions (HGS): HGS is a global leader in customer experience management, digital transformation, and business process management. Combining automation, analytics, and artificial intelligence with deep domain expertise, HGS serves clients across industries with solutions spanning contact centres, back-office processing, and HR outsourcing. A part of the multi-billion-dollar Hinduja Group, HGS employs over 18,000 people across nine countries. For FY2024-25, the company reported total income of US$ 586.1 million

Hinduja Global Solutions (HGS), a leading provider of digital experience and business process management (BPM) services, has opened a new Intelligent Experience Hub in Manila, Philippines. The facility reinforces HGS’s technology-enabled service capabilities while offering a modern, collaborative workplace for its employees. As part of its long-term commitment to the region, the company will generate more than 1,000 new jobs over the next 24 months in business services and digital transformation. Situated in Manila’s prime business district, the new hub consolidates HGS teams from across the city into a single, purpose-built environment designed for flexibility, innovation, and future-ready delivery models. “The Philippines has been an integral part of HGS’s growth story for over two decades, and this new hub marks another major milestone,” said Giridhar GV, CEO – APAC and Global CHRO, HGS. “It represents the fusion of human expertise with AI-driven innovation, creating intelligent experiences that deliver real value to our clients and their customers.” Earlier this year, HGS signed a Letter of Intent with the Philippines government to significantly scale its local operations. The new centre accommodates 1,500 seats, expandable to 3,000 employees in two shifts, strengthening the company’s capacity for high-quality service delivery. With this launch, HGS now operates two facilities in Manila and four across the Philippines. About Hinduja Global Solutions (HGS): HGS is a global leader in customer experience management, digital transformation, and business process management. Combining automation, analytics, and artificial intelligence with deep domain expertise, HGS serves clients across industries with solutions spanning contact centres, back-office processing, and HR outsourcing. A part of the multi-billion-dollar Hinduja Group, HGS employs over 18,000 people across nine countries. For FY2024-25, the company reported total income of US$ 586.1 million

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