HSBC Launches Digital Merchant Payment Platform In India

15 Oct 2025 CW Team

HSBC has launched HSBC Digital Merchant Services (DMS) in India — a comprehensive digital payment management solution aimed at simplifying payment processes for e-commerce merchants.

The service enables merchants to accept multiple payment methods through a single contract and interface, reducing the complexity of managing numerous payment providers. It supports card transactions (Mastercard, Visa and RuPay) as well as Unified Payments Interface (UPI), net banking, and other methods that will be added in phases.

By offering an end-to-end digital platform, DMS eliminates the need for merchants to maintain multiple relationships with various payment service providers. It also improves reconciliation and reporting efficiency, according to HSBC’s statement.

Ajay Sharma, Head of Banking at HSBC India, said the launch marks a “pivotal step” in building a comprehensive and resilient payments infrastructure in India. The platform enables collaboration with fintechs, expands digital acquiring capabilities, and integrates seamlessly with clients’ cash management and liquidity solutions.

Merchants using DMS benefit from faster settlement times, the ability to integrate with existing systems, and access to deeper insights into transaction flows. The platform also enhances the customer experience while reducing operational costs.

Mahanagar Gas Limited is among the early adopters of HSBC’s integrated payment solution, using it to improve the efficiency of its online bill payment processes.

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