Coforge, Nylas Partner to Boost CRM in Salesforce

27 May 2025 CW Team

Coforge Limited (NSE: COFORGE), a global digital services provider, has announced a strategic partnership with Nylas, a leading communications API platform, to transform customer engagement and operational efficiency within the Salesforce ecosystem.

The collaboration combines Coforge’s expertise in Salesforce consulting with Nylas’ advanced APIs for email, calendar, and scheduling, offering an integrated and intelligent solution to streamline communication, automate workflows, and enhance CRM performance.

By embedding Nylas’ secure, scalable APIs into Salesforce, enterprises can automate customer communications, manage appointments more effectively, and centralise interactions. The solution also supports intelligent workflow automation to improve productivity and reduce friction in customer engagement.

The partnership is especially beneficial for franchise businesses, which often struggle with fragmented communication systems. The integrated tool allows franchisors and franchisees to schedule meetings, manage communications, and collaborate more effectively within the Salesforce platform—even when franchisees use separate email systems.

Vinay Rawat, SVP of Salesforce and DPA Business at Coforge, said, “This partnership enables us to deliver automation-led, intelligent solutions that turn CRM platforms into strategic growth drivers.”

Christine Spang, Co-founder and CEO of Nylas, added, “Together with Coforge, we are enabling businesses to elevate their customer communication and scheduling capabilities to deliver exceptional experiences.”

The new solution reflects both companies’ shared vision of delivering scalable, outcome-driven technology for modern enterprises.

Infrastructure Transport

17 Sep 2025

Adani wins Kedarnath ropeway project to cut trek to 36 minutes

Adani Enterprises Ltd (AEL) has secured the contract to build a 12.9-km ropeway connecting Sonprayag with Kedarnath, a project expected to transform the pilgrimage experience. Awarded by National Highways Logistics Management Ltd (NHLML), the project will be executed under the National Ropeways Development Programme – Parvatmala Pariyojana.Currently, pilgrims undertake a gruelling nine-hour trek to Kedarnath. The ropeway will reduce this journey to just 36 minutes and can transport 1,800 passengers per hour in each direction, serving the nearly 20 lakh devotees who visit annually.The Rs 25,0..

Gurugram Rapid Metro to shift from DMRC to GMRL control

The Haryana Mass Rapid Transport Corporation Limited (HMRTC) has begun the process of transferring Gurugram’s Rapid Metro operations from the Delhi Metro Rail Corporation (DMRC) to Gurugram Metro Rail Limited (GMRL). The decision was taken at HMRTC’s 62nd Board meeting, chaired by chief secretary Anurag Rastogi.Committees have been formed to oversee the transition, covering technical, legal, and operational aspects, with definitive timelines being prepared. Until the transfer is complete, the system will be managed jointly by DMRC and GMRL.The Rapid Metro has shown notable performance impr..

Chandigarh Metro cost climbs to Rs 25,000 crore amid delays

The long-awaited Chandigarh Tricity Metro project has seen its estimated cost balloon to nearly Rs 25,000 crore, following delays in approvals by the Union Territory administration. The cost, which stood at Rs 23,263 crore in February 2025, has risen by Rs 1,737 crore in just seven months, according to officials.The matter was raised during the transport standing committee meeting of the Administrator’s Advisory Council, chaired by AAP state president Vijay Pal. A presentation by Rail India Technical and Economic Service (RITES) strongly recommended that the Metro is the most suitable mass r..