Coforge, Nylas Partner to Boost CRM in Salesforce

27 May 2025 CW Team

Coforge Limited (NSE: COFORGE), a global digital services provider, has announced a strategic partnership with Nylas, a leading communications API platform, to transform customer engagement and operational efficiency within the Salesforce ecosystem.

The collaboration combines Coforge’s expertise in Salesforce consulting with Nylas’ advanced APIs for email, calendar, and scheduling, offering an integrated and intelligent solution to streamline communication, automate workflows, and enhance CRM performance.

By embedding Nylas’ secure, scalable APIs into Salesforce, enterprises can automate customer communications, manage appointments more effectively, and centralise interactions. The solution also supports intelligent workflow automation to improve productivity and reduce friction in customer engagement.

The partnership is especially beneficial for franchise businesses, which often struggle with fragmented communication systems. The integrated tool allows franchisors and franchisees to schedule meetings, manage communications, and collaborate more effectively within the Salesforce platform—even when franchisees use separate email systems.

Vinay Rawat, SVP of Salesforce and DPA Business at Coforge, said, “This partnership enables us to deliver automation-led, intelligent solutions that turn CRM platforms into strategic growth drivers.”

Christine Spang, Co-founder and CEO of Nylas, added, “Together with Coforge, we are enabling businesses to elevate their customer communication and scheduling capabilities to deliver exceptional experiences.”

The new solution reflects both companies’ shared vision of delivering scalable, outcome-driven technology for modern enterprises.

Infrastructure Transport

13 Oct 2025

Tata, Airbus to Build India’s First Private Helicopter Line

In a landmark development for India’s aerospace sector, Tata Advanced Systems Limited (TASL) and Airbus will establish the country’s first private-sector helicopter assembly line in Vemagal, Karnataka. The facility will manufacture the Airbus H125 and H125M, marking a significant milestone in India’s push for self-reliance in aviation and defence manufacturing. The new Final Assembly Line (FAL) will produce the H125, the world’s best-selling single-engine helicopter, known for its versatility and performance in extreme environments. The first ‘Made in India’ H125 is expected to ro..

NeGD to Support Bharat Taxi in Building Cooperative Ride Platform

In a significant move for India’s digital and mobility transformation, the National e-Governance Division (NeGD) of the Digital India Corporation, under the Ministry of Electronics and Information Technology (MeitY), has entered into an advisory partnership with Sahakar Taxi Cooperative Limited, the company behind Bharat Taxi — a first-of-its-kind, cooperative-led national ride-hailing platform. A Memorandum of Understanding (MoU) has been signed between NeGD and Sahakar Taxi to provide strategic advisory and technical support covering key areas such as platform integration, cybersecurity..

MeitY Hosts Pre-Summit for India–AI Impact Summit 2026

The Ministry of Electronics and Information Technology (MeitY), Government of India, hosted a series of Pre-Summit events for the upcoming India–AI Impact Summit 2026 at the India Mobile Congress (IMC) 2025 in New Delhi. These sessions mark a key milestone ahead of the main summit, scheduled for 19–20 February 2026 at Bharat Mandapam, New Delhi. Delivering the inaugural address, S. Krishnan, Secretary, MeitY, highlighted India’s innovative and frugal approach to AI development. “We have adopted innovative means by learning from others’ experiences to build projects and products that..