DARPG and Bhashini Launch Multilingual Tool for Citizen Grievances
ECONOMY & POLICY

DARPG and Bhashini Launch Multilingual Tool for Citizen Grievances

To enhance the effectiveness, accessibility, and responsiveness of the grievance redressal system, the Department of Administrative Reforms and Public Grievances (DARPG) has signed a Master Service Agreement with Digital India Bhashini on March 28, 2025. This agreement marks the implementation of a multimodal, multilingual e-Governance solution for the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), in line with the directive of the Prime Minister of India to bring qualitative improvements to citizen service delivery.

The new solution aims to empower citizens from diverse linguistic backgrounds to lodge grievances through the CPGRAMS portal in 22 regional languages. It offers an intuitive interface that simplifies the grievance submission process. A key feature of this system is the voice-enabled option, allowing users to register grievances in their native language using speech input. This feature is designed to improve accessibility and streamline the user experience for individuals across different regions and demographics.

The integration of Bhashini with CPGRAMS represents a significant advancement in AI-driven multilingual citizen engagement, ensuring that language is no longer a barrier to accessing public services. By removing linguistic obstacles, the system is expected to foster more inclusive governance and efficient communication between citizens and the government.

The rollout of this multilingual multimodal solution is scheduled for July 2025. It is anticipated to set a benchmark for future governance models by promoting inclusivity, responsiveness, and technological innovation in public service delivery.

To enhance the effectiveness, accessibility, and responsiveness of the grievance redressal system, the Department of Administrative Reforms and Public Grievances (DARPG) has signed a Master Service Agreement with Digital India Bhashini on March 28, 2025. This agreement marks the implementation of a multimodal, multilingual e-Governance solution for the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), in line with the directive of the Prime Minister of India to bring qualitative improvements to citizen service delivery. The new solution aims to empower citizens from diverse linguistic backgrounds to lodge grievances through the CPGRAMS portal in 22 regional languages. It offers an intuitive interface that simplifies the grievance submission process. A key feature of this system is the voice-enabled option, allowing users to register grievances in their native language using speech input. This feature is designed to improve accessibility and streamline the user experience for individuals across different regions and demographics. The integration of Bhashini with CPGRAMS represents a significant advancement in AI-driven multilingual citizen engagement, ensuring that language is no longer a barrier to accessing public services. By removing linguistic obstacles, the system is expected to foster more inclusive governance and efficient communication between citizens and the government. The rollout of this multilingual multimodal solution is scheduled for July 2025. It is anticipated to set a benchmark for future governance models by promoting inclusivity, responsiveness, and technological innovation in public service delivery.

Next Story
Technology

Building Faster, Smarter, and Greener!

Backed by ULCCS’s century-old legacy, U-Sphere combines technology, modular design and sustainable practices to deliver faster and more efficient projects. In an interaction with CW, Rohit Prabhakar, Director - Business Development, shares how the company’s integrated model of ‘Speed-Build’, ‘Smart-Build’ and ‘Sustain-Build’ is redefining construction efficiency, quality and environmental responsibility in India.U-Sphere positions itself at the intersection of speed, sustainability and smart design. How does this translate into measurable efficiency on the ground?At U..

Next Story
Infrastructure Transport

Smart Roads, Smarter India

India’s infrastructure boom is not only about laying more kilometres of highways – it’s about building them smarter, safer and more sustainably. From drones mapping fragile Himalayan slopes to 3D machine-controlled graders reducing human error, technology is steadily reshaping the way projects are planned and executed. Yet, the journey towards digitisation remains complex, demanding not just capital but also coordination, training and vision.Until recently, engineers largely depended on Survey of India toposheets and traditional survey methods like total stations or DGPS to prepare detai..

Next Story
Real Estate

What Does DCPR 2034 Mean?

The Maharashtra government has eased approval norms for high-rise buildings under DCPR 2034, enabling the municipal commissioner to sanction projects up to 180 m on large plots. This change is expected to streamline approvals, reduce procedural delays and accelerate redevelopment, drawing reactions from developers, planners and industry experts about its implications for Mumbai’s vertical growth.Under the revised DCPR 2034 rules, buildings on plots of 2,000 sq m or more can now be approved up to 180 m by the municipal commissioner, provided structural and geotechnical reports are certified b..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?