+
DARPG and Bhashini Launch Multilingual Tool for Citizen Grievances
ECONOMY & POLICY

DARPG and Bhashini Launch Multilingual Tool for Citizen Grievances

To enhance the effectiveness, accessibility, and responsiveness of the grievance redressal system, the Department of Administrative Reforms and Public Grievances (DARPG) has signed a Master Service Agreement with Digital India Bhashini on March 28, 2025. This agreement marks the implementation of a multimodal, multilingual e-Governance solution for the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), in line with the directive of the Prime Minister of India to bring qualitative improvements to citizen service delivery.

The new solution aims to empower citizens from diverse linguistic backgrounds to lodge grievances through the CPGRAMS portal in 22 regional languages. It offers an intuitive interface that simplifies the grievance submission process. A key feature of this system is the voice-enabled option, allowing users to register grievances in their native language using speech input. This feature is designed to improve accessibility and streamline the user experience for individuals across different regions and demographics.

The integration of Bhashini with CPGRAMS represents a significant advancement in AI-driven multilingual citizen engagement, ensuring that language is no longer a barrier to accessing public services. By removing linguistic obstacles, the system is expected to foster more inclusive governance and efficient communication between citizens and the government.

The rollout of this multilingual multimodal solution is scheduled for July 2025. It is anticipated to set a benchmark for future governance models by promoting inclusivity, responsiveness, and technological innovation in public service delivery.

To enhance the effectiveness, accessibility, and responsiveness of the grievance redressal system, the Department of Administrative Reforms and Public Grievances (DARPG) has signed a Master Service Agreement with Digital India Bhashini on March 28, 2025. This agreement marks the implementation of a multimodal, multilingual e-Governance solution for the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), in line with the directive of the Prime Minister of India to bring qualitative improvements to citizen service delivery. The new solution aims to empower citizens from diverse linguistic backgrounds to lodge grievances through the CPGRAMS portal in 22 regional languages. It offers an intuitive interface that simplifies the grievance submission process. A key feature of this system is the voice-enabled option, allowing users to register grievances in their native language using speech input. This feature is designed to improve accessibility and streamline the user experience for individuals across different regions and demographics. The integration of Bhashini with CPGRAMS represents a significant advancement in AI-driven multilingual citizen engagement, ensuring that language is no longer a barrier to accessing public services. By removing linguistic obstacles, the system is expected to foster more inclusive governance and efficient communication between citizens and the government. The rollout of this multilingual multimodal solution is scheduled for July 2025. It is anticipated to set a benchmark for future governance models by promoting inclusivity, responsiveness, and technological innovation in public service delivery.

Related Stories

Gold Stories

Next Story
Infrastructure Transport

97 Per Cent Of Rongjeng-Mangsang-Adokgre Road Nears Completion

Deputy Chief Minister in-charge of public works Prestone Tynsong said in Shillong on 26 August that 97 per cent physical progress had been achieved on the ongoing Rongjeng-Mangsang-Adokgre road being constructed under the Non-Lapsable Central Pool of Resources (NLCPR). He noted the project was sanctioned in 2017 and that the stipulated time for completion had been 24 months from issue of the final work order. The deputy chief minister informed the assembly that the government had decided to include the remaining work under a World Bank project. In reply to a query from Rongjeng MLA Jim M Sangm..

Next Story
Infrastructure Transport

First TBM Starts Digging Five Point Three Kilometre Tunnel Under SGNP

The Goregaon-Mulund Link Road (GMLR) Phase three (B) project has reached a key milestone as the first tunnel boring machine (TBM) began excavation of the first of two tunnels beneath the Sanjay Gandhi National Park (SGNP). The machine, named Tulsi, started cutting a five point three kilometre bore that will link Dadasaheb Phalke Chitranagari in Goregaon East with Amar Nagar in Mulund West. Officials issued a statement noting the commencement of tunnelling work under the protected green belt. The twin tunnels are being constructed using mechanised tunnelling methods that aim to limit surface di..

Next Story
Infrastructure Transport

UP Approves Two Expressways And Rs 240 bn Infrastructure Push

The Uttar Pradesh Cabinet approved a series of infrastructure and industrial investment proposals totalling Rs 240 billion (Rs 240 bn), including two major expressway projects, a manufacturing and logistics cluster in Sultanpur and incentives for 11 industrial projects across the state. The decisions, taken at a meeting chaired by Chief Minister Yogi Adityanath, underline the state government’s focus on expanding road connectivity around emerging industrial hubs while attracting manufacturing investment to districts beyond major urban centres. The approvals cover both greenfield expressway c..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code