+
DARPG Releases 34th Monthly CPGRAMS Report for Central Ministries
ECONOMY & POLICY

DARPG Releases 34th Monthly CPGRAMS Report for Central Ministries

The Department of Administrative Reforms and Public Grievances (DARPG) has released the 34th monthly report of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), assessing the performance of Central Ministries and Departments for February 2025.

Key Highlights of the February 2025 Report Total Grievances Received: 1,12,389 cases were registered on CPGRAMS. Total Grievances Redressed: 1,11,392 cases were resolved in February. Pending Grievances: As of 28th February 2025, 59,946 cases remain unresolved. PG Appeals:

12,649 new appeals were filed. 15,399 appeals were disposed of. Pendency of PG Appeals at the Central Secretariat stands at 22,410 cases. Consistent Performance: February marks the 32nd consecutive month where grievance disposal has exceeded 1 lakh cases. Average Disposal Time: 15 days (from 1st January to 28th February 2025). Top Performers in Grievance Redressal Assessment & Index (GRAI) – February 2025 Group A (Departments with ?500 grievances):

Department of Food and Public Distribution Department of Telecommunications Department of Posts Group B (Departments with <500 grievances):

Ministry of Parliamentary Affairs Department of Land Resources Ministry of Ayush Citizen Engagement & Common Service Centre (CSC) Integration New Users on CPGRAMS: 47,599 users registered in February, with Uttar Pradesh leading (7,312 registrations). Grievances Filed via CSCs: 5,580 cases were submitted through Common Service Centres (CSCs), which are operational across 5 lakh+ centres, engaging 2.5 lakh Village Level Entrepreneurs (VLEs).

Success Stories of Grievance Resolution Pension Revision Under OROP-III

Complainant: Shri Ripu Sudan Shrivastava Issue: Delay in revising his basic pension under OROP-III from ?24,763 to ?25,750. Resolution: Authorities updated his details on the SPARSH portal, and the revision was notified through Corr PPO 4, ensuring transparency in pension disbursal. Settlement of Insurance Claim Delay

Complainant: Shri Sumit Kumar Issue: His mother’s PMJJBY insurance claim was delayed by the Central Bank of India (Khanpur Branch) despite multiple follow-ups. Resolution: Upon filing a grievance on CPGRAMS, the authorities expedited the process and successfully settled the claim. Aadhaar Enrolment Processing Delay

Complainant: Shri Aariv Harsh Mori Issue: His son’s Aadhaar enrolment was stuck in processing for 30+ days, causing inconvenience. Resolution: After filing a grievance on CPGRAMS, the UIDAI authorities resolved the issue, enabling the complainant to download the e-Aadhaar. Issuance of a New ATM Card

Complainant: Shri Nagarajan N (retired BSNL employee) Issue: Delay in receiving a new ATM card from Cuddalore Head Post Office, as the branch had no stock. Resolution: The Tamil Nadu Postal Circle arranged for a new card via diversion, resolving the complaint within two weeks. Conclusion The CPGRAMS system continues to streamline grievance redressal, ensuring efficient, transparent, and citizen-centric service delivery across Central Ministries and Departments. With the Grievance Redressal Assessment & Index (GRAI) and ongoing reforms, the DARPG remains committed to enhancing responsiveness and accountability in governance.

The Department of Administrative Reforms and Public Grievances (DARPG) has released the 34th monthly report of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), assessing the performance of Central Ministries and Departments for February 2025. Key Highlights of the February 2025 Report Total Grievances Received: 1,12,389 cases were registered on CPGRAMS. Total Grievances Redressed: 1,11,392 cases were resolved in February. Pending Grievances: As of 28th February 2025, 59,946 cases remain unresolved. PG Appeals: 12,649 new appeals were filed. 15,399 appeals were disposed of. Pendency of PG Appeals at the Central Secretariat stands at 22,410 cases. Consistent Performance: February marks the 32nd consecutive month where grievance disposal has exceeded 1 lakh cases. Average Disposal Time: 15 days (from 1st January to 28th February 2025). Top Performers in Grievance Redressal Assessment & Index (GRAI) – February 2025 Group A (Departments with ?500 grievances): Department of Food and Public Distribution Department of Telecommunications Department of Posts Group B (Departments with

Next Story
Infrastructure Urban

India to Invest Rs 600 Billion to Upgrade 1,000 ITIs

As part of its drive to modernise vocational training, the Ministry of Skill Development and Entrepreneurship (MSDE), in collaboration with Gujarat’s Labour and Employment Department, held a State-Level Workshop at the NAMTECH Campus within IIT-Gandhinagar to discuss the National Scheme for ITI Upgradation.The consultation brought together key stakeholders from industry and the training ecosystem to align expectations and support implementation of the scheme, which aims to transform 1,000 Industrial Training Institutes (ITIs) across India using a hub-and-spoke model. The total outlay stands ..

Next Story
Infrastructure Urban

India Unveils Rs 600 Billion Maritime Finance Push

The Ministry of Ports, Shipping & Waterways (MoPSW) hosted the Maritime Financing Summit 2025 in New Delhi, bringing together over 250 stakeholders including policymakers, industry leaders, global investors, and financial institutions. The summit, held under the ambit of Maritime Amrit Kaal Vision (MAKV) 2047, focused on transforming India into a leading maritime power with strengthened financial, infrastructural, and technological capabilities.Union Minister Sarbananda Sonowal emphasised India's strategic progress, noting that average port turnaround times have dropped from four days to u..

Next Story
Infrastructure Urban

Govt Allocates Rs 500 Million To Boost Community Radio

The Central Government, through its ‘Supporting Community Radio Movement in India’ scheme, has allocated Rs 500 million to strengthen the community radio ecosystem across the country. The initiative aims to assist both newly established and long-operational Community Radio Stations (CRSs), ensuring their relevance to local educational, social, cultural, and developmental needs.According to the policy published by the Ministry of Information and Broadcasting, CRSs may be set up by not-for-profit organisations with at least three years of demonstrated community service. These stations are ex..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?