DARPG Report Shows Faster Grievance Redress In October 2025

12 Nov 2025 CW Team

According to the report, a total of 144,503 grievances were redressed by Central Ministries and Departments during October 2025, with the average grievance disposal time recorded at 15 days. The data reflects the continued progress under DARPG’s 10-step CPGRAMS reform process, aimed at improving the quality of grievance handling and reducing response timelines.

During the month, 52,876 new users registered on the CPGRAMS Portal through multiple channels, of which 8,442 registrations originated from Uttar Pradesh. The Feedback Call Centre collected 65,197 responses, including 38,186 related to Central Ministries and Departments.

The report also highlights the integration of CPGRAMS with the Common Service Centre (CSC) portal, expanding citizen access through over 500,000 CSCs linked with 250,000 Village Level Entrepreneurs (VLEs). In October 2025, a total of 9,500 grievances were filed via these centres.

To strengthen oversight, the Review Meeting Module, operational since 14 February 2025, enables Secretary-level reviews of public grievance handling. As of 31 October 2025, 199 review meetings had been conducted across ministries, including 12 meetings during the month of October.

Key Highlights – October 2025

Public Grievances (PG Cases):

1,38,575 new cases received via the CPGRAMS portal.

1,44,503 cases redressed.

66,279 cases pending.

Public Grievance Appeals:

25,991 appeals received.

28,134 appeals disposed.

17,113 appeals pending.

Top Performers – Grievance Redressal Assessment and Index (GRAI)

In the Group A category (ministries handling over 500 grievances):

Department of Land Resources,

Central Board of Indirect Taxes and Customs (CBIC), and

Ministry of AYUSH emerged as the top performers.

In the Group B category (ministries handling fewer than 500 grievances):

Ministry of Development of North Eastern Region,

Department of Official Language, and

Ministry of Power ranked highest in grievance redress efficiency.

The findings underline the government’s ongoing focus on citizen-centric governance, digital accessibility, and timely redressal of public grievances through institutional reforms and technology-driven mechanisms.

The Department of Administrative Reforms and Public Grievances (DARPG) has released the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for October 2025, providing a detailed analysis of the types and categories of public grievances and their disposal trends. This marks the 42nd report on Central Ministries and Departments published by DARPG. According to the report, a total of 144,503 grievances were redressed by Central Ministries and Departments during October 2025, with the average grievance disposal time recorded at 15 days. The data reflects the continued progress under DARPG’s 10-step CPGRAMS reform process, aimed at improving the quality of grievance handling and reducing response timelines. During the month, 52,876 new users registered on the CPGRAMS Portal through multiple channels, of which 8,442 registrations originated from Uttar Pradesh. The Feedback Call Centre collected 65,197 responses, including 38,186 related to Central Ministries and Departments. The report also highlights the integration of CPGRAMS with the Common Service Centre (CSC) portal, expanding citizen access through over 500,000 CSCs linked with 250,000 Village Level Entrepreneurs (VLEs). In October 2025, a total of 9,500 grievances were filed via these centres. To strengthen oversight, the Review Meeting Module, operational since 14 February 2025, enables Secretary-level reviews of public grievance handling. As of 31 October 2025, 199 review meetings had been conducted across ministries, including 12 meetings during the month of October. Key Highlights – October 2025 Public Grievances (PG Cases): 1,38,575 new cases received via the CPGRAMS portal. 1,44,503 cases redressed. 66,279 cases pending. Public Grievance Appeals: 25,991 appeals received. 28,134 appeals disposed. 17,113 appeals pending. Top Performers – Grievance Redressal Assessment and Index (GRAI) In the Group A category (ministries handling over 500 grievances): Department of Land Resources, Central Board of Indirect Taxes and Customs (CBIC), and Ministry of AYUSH emerged as the top performers. In the Group B category (ministries handling fewer than 500 grievances): Ministry of Development of North Eastern Region, Department of Official Language, and Ministry of Power ranked highest in grievance redress efficiency. The findings underline the government’s ongoing focus on citizen-centric governance, digital accessibility, and timely redressal of public grievances through institutional reforms and technology-driven mechanisms.

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