DARPG Report Shows Faster Grievance Redress In October 2025

12 Nov 2025 CW Team

According to the report, a total of 144,503 grievances were redressed by Central Ministries and Departments during October 2025, with the average grievance disposal time recorded at 15 days. The data reflects the continued progress under DARPG’s 10-step CPGRAMS reform process, aimed at improving the quality of grievance handling and reducing response timelines.

During the month, 52,876 new users registered on the CPGRAMS Portal through multiple channels, of which 8,442 registrations originated from Uttar Pradesh. The Feedback Call Centre collected 65,197 responses, including 38,186 related to Central Ministries and Departments.

The report also highlights the integration of CPGRAMS with the Common Service Centre (CSC) portal, expanding citizen access through over 500,000 CSCs linked with 250,000 Village Level Entrepreneurs (VLEs). In October 2025, a total of 9,500 grievances were filed via these centres.

To strengthen oversight, the Review Meeting Module, operational since 14 February 2025, enables Secretary-level reviews of public grievance handling. As of 31 October 2025, 199 review meetings had been conducted across ministries, including 12 meetings during the month of October.

Key Highlights – October 2025

Public Grievances (PG Cases):

1,38,575 new cases received via the CPGRAMS portal.

1,44,503 cases redressed.

66,279 cases pending.

Public Grievance Appeals:

25,991 appeals received.

28,134 appeals disposed.

17,113 appeals pending.

Top Performers – Grievance Redressal Assessment and Index (GRAI)

In the Group A category (ministries handling over 500 grievances):

Department of Land Resources,

Central Board of Indirect Taxes and Customs (CBIC), and

Ministry of AYUSH emerged as the top performers.

In the Group B category (ministries handling fewer than 500 grievances):

Ministry of Development of North Eastern Region,

Department of Official Language, and

Ministry of Power ranked highest in grievance redress efficiency.

The findings underline the government’s ongoing focus on citizen-centric governance, digital accessibility, and timely redressal of public grievances through institutional reforms and technology-driven mechanisms.

The Department of Administrative Reforms and Public Grievances (DARPG) has released the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for October 2025, providing a detailed analysis of the types and categories of public grievances and their disposal trends. This marks the 42nd report on Central Ministries and Departments published by DARPG. According to the report, a total of 144,503 grievances were redressed by Central Ministries and Departments during October 2025, with the average grievance disposal time recorded at 15 days. The data reflects the continued progress under DARPG’s 10-step CPGRAMS reform process, aimed at improving the quality of grievance handling and reducing response timelines. During the month, 52,876 new users registered on the CPGRAMS Portal through multiple channels, of which 8,442 registrations originated from Uttar Pradesh. The Feedback Call Centre collected 65,197 responses, including 38,186 related to Central Ministries and Departments. The report also highlights the integration of CPGRAMS with the Common Service Centre (CSC) portal, expanding citizen access through over 500,000 CSCs linked with 250,000 Village Level Entrepreneurs (VLEs). In October 2025, a total of 9,500 grievances were filed via these centres. To strengthen oversight, the Review Meeting Module, operational since 14 February 2025, enables Secretary-level reviews of public grievance handling. As of 31 October 2025, 199 review meetings had been conducted across ministries, including 12 meetings during the month of October. Key Highlights – October 2025 Public Grievances (PG Cases): 1,38,575 new cases received via the CPGRAMS portal. 1,44,503 cases redressed. 66,279 cases pending. Public Grievance Appeals: 25,991 appeals received. 28,134 appeals disposed. 17,113 appeals pending. Top Performers – Grievance Redressal Assessment and Index (GRAI) In the Group A category (ministries handling over 500 grievances): Department of Land Resources, Central Board of Indirect Taxes and Customs (CBIC), and Ministry of AYUSH emerged as the top performers. In the Group B category (ministries handling fewer than 500 grievances): Ministry of Development of North Eastern Region, Department of Official Language, and Ministry of Power ranked highest in grievance redress efficiency. The findings underline the government’s ongoing focus on citizen-centric governance, digital accessibility, and timely redressal of public grievances through institutional reforms and technology-driven mechanisms.

Infrastructure Urban

08 Dec 2025

Centre Boosts FPO Growth With New Credit And Market Support

The Government is implementing the Central Sector Scheme on the formation and promotion of 10,000 Farmer Producer Organisations (FPOs), under which all 10,000 FPOs have now been registered. The scheme provides Rs 1.8 million per FPO for three years as management support, a matching equity grant of up to Rs 1.5 million, and a credit guarantee of up to Rs 0.02 billion through eligible lending institutions. It also offers assistance for training, market linkages and alignment with other schemes. FPOs receive support to obtain input licences for seed, fertiliser and pesticide supplies, as well as..

Infrastructure Urban

08 Dec 2025

PM-KISAN Drives Farm Income Gains And Rural Stability

The PM-KISAN scheme, a central sector initiative launched in February 2019, aims to support the financial needs of farmers holding cultivable land. Under the scheme, Rs 6,000 per year is transferred in three equal instalments to Aadhaar-seeded bank accounts through Direct Benefit Transfer. Eligibility is based primarily on cultivable landholding, with certain exclusions for individuals of higher economic status. A farmer-centric digital infrastructure ensures scheme benefits reach farmers across India without intermediaries. With full transparency in registration and verification, the Governm..

Infrastructure Urban

08 Dec 2025

Govt Extends Pro Tem Security Certificate To Two Years

In a further push to improve ease of doing business and ensure continuity for the telecom industry, the National Centre for Communication Security (NCCS) under the Department of Telecommunications has extended the validity of the Pro Tem Security Certification from six months to two years. The Pro Tem Certification, initially launched in October 2024 with a six-month validity, was designed to prevent business disruption for IP Router and Wi-Fi CPE products, which became subject to mandatory security certification from 1 October 2024. Under this certification, OEMs submit a declaration confirm..