HGS Unveils Intelligent Experience With 90 Day ROIX Guarantee

28 Mar 2026 CW Team

Industry research cited by the firm suggested that 95 per cent of generative AI projects fail to deliver return on investment and that a majority stall at the pilot stage. HGS framed Intelligent Experience around embedding intelligence into the workflows that matter most, combining applied AI, data, automation and human judgment. The strategy was presented as a way to simplify complexity, improve workflows and deliver repeatable benefits across customer care and back office operations.

The group described its Realized AI methodology as treating intelligence as an operational capability rather than a theoretical exercise, with each engagement anchored by a 90 day proof of value commitment. This approach was said to include shared accountability, defined metrics and demonstrated return before relationships scale, ensuring no pilots proceed without a plan. Company leaders indicated that the initiative builds on five decades of operational experience while sharpening the delivery of measurable value with speed and discipline.

The release also outlined a refreshed visual identity featuring a fingerprint motif to signal individuality and trust, which the company presented as reflecting intelligence that is human by design. For the year ended 31 March 2025 HGS reported total income of Rs. 49,588 million and cited the equivalent US$586.1 mn. It noted that NXTDIGITAL serves over four point eight mn customers across 1,500 cities and towns and that the group operates with about 18,000 employees across 10 countries and 30 delivery centres. Further information was said to be available on the company website.

HGS has unveiled its Intelligent Experience positioning, offering a 90 day ROIX commitment that guarantees measurable results for enterprise AI transformation. The company positioned the move as a shift from aspiration to certainty, aiming to help organisations move beyond pilots to outcomes at scale. The refreshed brand identity is intended to underscore a focus on users, disciplined execution and practical results that clients can measure and rely on. Industry research cited by the firm suggested that 95 per cent of generative AI projects fail to deliver return on investment and that a majority stall at the pilot stage. HGS framed Intelligent Experience around embedding intelligence into the workflows that matter most, combining applied AI, data, automation and human judgment. The strategy was presented as a way to simplify complexity, improve workflows and deliver repeatable benefits across customer care and back office operations. The group described its Realized AI methodology as treating intelligence as an operational capability rather than a theoretical exercise, with each engagement anchored by a 90 day proof of value commitment. This approach was said to include shared accountability, defined metrics and demonstrated return before relationships scale, ensuring no pilots proceed without a plan. Company leaders indicated that the initiative builds on five decades of operational experience while sharpening the delivery of measurable value with speed and discipline. The release also outlined a refreshed visual identity featuring a fingerprint motif to signal individuality and trust, which the company presented as reflecting intelligence that is human by design. For the year ended 31 March 2025 HGS reported total income of Rs. 49,588 million and cited the equivalent US$586.1 mn. It noted that NXTDIGITAL serves over four point eight mn customers across 1,500 cities and towns and that the group operates with about 18,000 employees across 10 countries and 30 delivery centres. Further information was said to be available on the company website.

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