Tata Consultancy Services (TCS), a global leader in IT services and consulting, has announced the successful completion of a major digital transformation project for Scottish Widows, the life and pensions arm of Lloyds Banking Group. The migration, managed by Diligenta—TCS’s UK-based subsidiary—has shifted over 3.8 million life and pension customer records onto the TCS BaNCS™ administration platform.

The latest tranche of 900,000 customers was successfully transitioned, marking the final phase of the migration. The initiative forms part of Scottish Widows’ broader strategy to simplify operations, replace ageing legacy systems, and deliver faster, more efficient customer services through a fully digitised ecosystem.

In addition, TCS has deployed its next-generation TCS BaNCS Wealth platform in the UK, completing the migration of portfolio data for 980,000 retail customers. The new platform supports Individual Savings Accounts and Open-Ended Investment Company (OEIC) products, while enabling future-ready digital servicing.

This multi-year transformation stems from a 15-year partnership agreement signed in 2017 between Scottish Widows and TCS. The goal: to implement an integrated, end-to-end policy administration platform that would improve service, reduce risk, and deliver a seamless digital experience to more than 4 million customers.

Donald MacKechnie, COO and Managing Director (Longstanding), Scottish Widows, said, “We have reached a key milestone in our transformation journey. Our collaboration with Diligenta and TCS is enabling us to provide faster and more reliable service to customers through digital innovation.”

R Vivekanand, President – Products and Platforms at TCS, noted, “The scale of this migration sets a new industry benchmark. We are excited to further develop our partnership with Scottish Widows, including leveraging emerging technologies like AI to enhance digital engagement.”

The TCS BaNCS Insurance Platform, currently administering over 20 million policies in the UK, is a robust, digitally-enabled solution designed to streamline life, pensions, and investment product administration. With an open architecture and integrated rules engine, the platform supports policy management, data handling, imaging, and workflow automation—paving the way for a more responsive and modern financial services experience.