Over 125,000 Grievances Resolved by Ministries in April

20 May 2025 CW Team

The Department of Administrative Reforms and Public Grievances (DARPG) has published its 36th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for April 2025, detailing the volume and nature of grievances handled by Central Ministries and Departments, along with their disposal performance.

The report indicates that 1,25,027 grievances were successfully redressed by Central Ministries and Departments during April, with an average disposal time of 16 days. This achievement aligns with DARPG’s ongoing 10-step CPGRAMS reform programme, aimed at enhancing disposal quality and reducing response timelines.

In April 2025, 62,227 new users registered on the CPGRAMS portal, with the highest number of new users coming from Uttar Pradesh (9,327). The system’s integration with over 500,000 Common Service Centres (CSCs), supported by 2.5 lakh Village Level Entrepreneurs (VLEs), led to 5,004 grievances being filed through CSCs in the same period.

Key Highlights from the April 2025 Report:

14. Public Grievance Cases:

A total of 1,22,785 new cases were lodged, and 1,25,027 cases were redressed. The month closed with a pending caseload of 59,084.

15. Appeals:

There were 18,693 appeal submissions, with 20,634 appeals resolved. The Central Secretariat reported a pendency of 25,291 appeals for the month.

16. Grievance Redressal Assessment Index (GRAI):

1. In Group A (departments with 500+ grievances), the Department of Posts, Department of Telecommunications, and Department of Agriculture and Farmers’ Welfare ranked as top performers.

2. In Group B (departments with fewer than 500 grievances), the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Ministry of Heavy Industries led in performance.

The DARPG reaffirmed its commitment to transparent, accountable governance through the CPGRAMS platform, encouraging citizen participation and ensuring timely redressal of public complaints through digital channels.

Infrastructure Urban

30 May 2026

Panasonic Showcases Connected Display Solutions

Panasonic Life Solutions India showcased its integrated display, projection, broadcast and communication technologies at Panasonic Tech Summit 2026 in New Delhi. Hosted through its System Solutions Division, the two-day event highlighted connected technology solutions for education, healthcare, retail, transportation, corporate offices and entertainment.The summit, themed ‘Turning Technology into Value’, featured experience-led zones covering QSR, retail, transit, corporate offices, healthcare, education, security, projection, home theatre and professional displays. Panasonic also introduc..

Kapsch to Deliver India’s First C-ITS Project

"Kapsch TrafficCom will deliver India’s first Cooperative Intelligent Transport Systems project on a key expressway near New Delhi. The project will be implemented with Superwave Communication And Infrasolution Limited to demonstrate how connected mobility can improve road safety and traffic efficiency.The pilot will use real-time connectivity and AI-enabled situational awareness to support road users, especially in high-risk areas such as temporary work zones. Drivers will receive alerts on roadworks, maintenance vehicles, hazardous locations, traffic queues and temporary virtual signage di..

Eurobond Net Profit Rises 44 Per Cent

Euro Panel Products, the parent company of Eurobond, reported a 44.13 per cent year-on-year rise in net profit for FY25–26. The company’s revenue from operations grew 18.91 per cent to Rs 503.20 crore, compared to Rs 423.18 crore in the previous financial year.The company’s full-year EBITDA stood at Rs 56.67 crore, marking a 31.82 per cent increase. Profit after tax rose to Rs 26.56 crore, while net worth increased 20.15 per cent to Rs 160.07 crore. Earnings per share for the year stood at Rs 10.84.Divyam Rajesh Shah, Whole Time Director and CFO, Euro Panel Products, said the company’s..