Over 125,000 Grievances Resolved by Ministries in April

20 May 2025 CW Team

The Department of Administrative Reforms and Public Grievances (DARPG) has published its 36th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for April 2025, detailing the volume and nature of grievances handled by Central Ministries and Departments, along with their disposal performance.

The report indicates that 1,25,027 grievances were successfully redressed by Central Ministries and Departments during April, with an average disposal time of 16 days. This achievement aligns with DARPG’s ongoing 10-step CPGRAMS reform programme, aimed at enhancing disposal quality and reducing response timelines.

In April 2025, 62,227 new users registered on the CPGRAMS portal, with the highest number of new users coming from Uttar Pradesh (9,327). The system’s integration with over 500,000 Common Service Centres (CSCs), supported by 2.5 lakh Village Level Entrepreneurs (VLEs), led to 5,004 grievances being filed through CSCs in the same period.

Key Highlights from the April 2025 Report:

14. Public Grievance Cases:

A total of 1,22,785 new cases were lodged, and 1,25,027 cases were redressed. The month closed with a pending caseload of 59,084.

15. Appeals:

There were 18,693 appeal submissions, with 20,634 appeals resolved. The Central Secretariat reported a pendency of 25,291 appeals for the month.

16. Grievance Redressal Assessment Index (GRAI):

1. In Group A (departments with 500+ grievances), the Department of Posts, Department of Telecommunications, and Department of Agriculture and Farmers’ Welfare ranked as top performers.

2. In Group B (departments with fewer than 500 grievances), the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Ministry of Heavy Industries led in performance.

The DARPG reaffirmed its commitment to transparent, accountable governance through the CPGRAMS platform, encouraging citizen participation and ensuring timely redressal of public complaints through digital channels.

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