Over 125,000 Grievances Resolved by Ministries in April

20 May 2025 CW Team

The Department of Administrative Reforms and Public Grievances (DARPG) has published its 36th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for April 2025, detailing the volume and nature of grievances handled by Central Ministries and Departments, along with their disposal performance.

The report indicates that 1,25,027 grievances were successfully redressed by Central Ministries and Departments during April, with an average disposal time of 16 days. This achievement aligns with DARPG’s ongoing 10-step CPGRAMS reform programme, aimed at enhancing disposal quality and reducing response timelines.

In April 2025, 62,227 new users registered on the CPGRAMS portal, with the highest number of new users coming from Uttar Pradesh (9,327). The system’s integration with over 500,000 Common Service Centres (CSCs), supported by 2.5 lakh Village Level Entrepreneurs (VLEs), led to 5,004 grievances being filed through CSCs in the same period.

Key Highlights from the April 2025 Report:

14. Public Grievance Cases:

A total of 1,22,785 new cases were lodged, and 1,25,027 cases were redressed. The month closed with a pending caseload of 59,084.

15. Appeals:

There were 18,693 appeal submissions, with 20,634 appeals resolved. The Central Secretariat reported a pendency of 25,291 appeals for the month.

16. Grievance Redressal Assessment Index (GRAI):

1. In Group A (departments with 500+ grievances), the Department of Posts, Department of Telecommunications, and Department of Agriculture and Farmers’ Welfare ranked as top performers.

2. In Group B (departments with fewer than 500 grievances), the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Ministry of Heavy Industries led in performance.

The DARPG reaffirmed its commitment to transparent, accountable governance through the CPGRAMS platform, encouraging citizen participation and ensuring timely redressal of public complaints through digital channels.

Infrastructure Urban

05 Nov 2025

TBO Tek Q2 Profit Climbs 12%, Revenue Surges 26% YoY

TBO Tek Limited one of the world’s largest travel distribution platforms, reported a solid performance for Q2 FY26 with a 26 per cent year-on-year increase in revenue to Rs 5.68 billion, reflecting broad-based growth and improving profitability.The company recorded a Gross Transaction Value (GTV) of Rs 8,901 crore, up 12 per cent YoY, driven by strong performance across Europe, MEA, and APAC regions. Adjusted EBITDA before acquisition-related costs stood at Rs 1.04 billion, up 16 per cent YoY, translating into an 18.32 per cent margin compared to 16.56 per cent in Q1 FY26. Profit after tax r..

Northern Graphite, Rain Carbon Secure R&D Grant for Greener Battery Materials

Northern Graphite Corporation and Rain Carbon Canada Inc, a subsidiary of Rain Carbon Inc, have jointly received up to C$860,000 (€530,000) in funding under the Canada–Germany Collaborative Industrial Research and Development Programme to develop sustainable battery anode materials.The two-year, C$2.2 million project aims to transform natural graphite processing by-products into high-performance, battery-grade anode material (BAM). Supported by the National Research Council of Canada Industrial Research Assistance Programme (NRC IRAP) and Germany’s Federal Ministry for Economic Affairs a..

Antony Waste Q2 Revenue Jumps 16%; Subsidiary Wins Rs 3,200 Cr WtE Projects

Antony Waste Handling Cell Limited (AWHCL), a leading player in India’s municipal solid waste management sector, announced a 16 per cent year-on-year increase in total operating revenue to Rs 2.33 billion for Q2 FY26. The growth was driven by higher waste volumes, escalated contracts, and strong operational execution.EBITDA rose 18 per cent to Rs 570 million, with margins steady at 21.6 per cent, while profit after tax stood at Rs 173 million, up 13 per cent YoY. Revenue from Municipal Solid Waste Collection and Transportation (MSW C&T) reached Rs 1.605 billion, and MSW Processing re..