+
Over 125,000 Grievances Resolved by Ministries in April
Company News

Over 125,000 Grievances Resolved by Ministries in April

The Department of Administrative Reforms and Public Grievances (DARPG) has published its 36th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for April 2025, detailing the volume and nature of grievances handled by Central Ministries and Departments, along with their disposal performance.

The report indicates that 1,25,027 grievances were successfully redressed by Central Ministries and Departments during April, with an average disposal time of 16 days. This achievement aligns with DARPG’s ongoing 10-step CPGRAMS reform programme, aimed at enhancing disposal quality and reducing response timelines.

In April 2025, 62,227 new users registered on the CPGRAMS portal, with the highest number of new users coming from Uttar Pradesh (9,327). The system’s integration with over 500,000 Common Service Centres (CSCs), supported by 2.5 lakh Village Level Entrepreneurs (VLEs), led to 5,004 grievances being filed through CSCs in the same period.

Key Highlights from the April 2025 Report:
14. Public Grievance Cases:
A total of 1,22,785 new cases were lodged, and 1,25,027 cases were redressed. The month closed with a pending caseload of 59,084.
15. Appeals:
There were 18,693 appeal submissions, with 20,634 appeals resolved. The Central Secretariat reported a pendency of 25,291 appeals for the month.
16. Grievance Redressal Assessment Index (GRAI):
1. In Group A (departments with 500+ grievances), the Department of Posts, Department of Telecommunications, and Department of Agriculture and Farmers’ Welfare ranked as top performers.
2. In Group B (departments with fewer than 500 grievances), the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Ministry of Heavy Industries led in performance.

The DARPG reaffirmed its commitment to transparent, accountable governance through the CPGRAMS platform, encouraging citizen participation and ensuring timely redressal of public complaints through digital channels.

The Department of Administrative Reforms and Public Grievances (DARPG) has published its 36th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for April 2025, detailing the volume and nature of grievances handled by Central Ministries and Departments, along with their disposal performance.The report indicates that 1,25,027 grievances were successfully redressed by Central Ministries and Departments during April, with an average disposal time of 16 days. This achievement aligns with DARPG’s ongoing 10-step CPGRAMS reform programme, aimed at enhancing disposal quality and reducing response timelines.In April 2025, 62,227 new users registered on the CPGRAMS portal, with the highest number of new users coming from Uttar Pradesh (9,327). The system’s integration with over 500,000 Common Service Centres (CSCs), supported by 2.5 lakh Village Level Entrepreneurs (VLEs), led to 5,004 grievances being filed through CSCs in the same period.Key Highlights from the April 2025 Report:14. Public Grievance Cases:A total of 1,22,785 new cases were lodged, and 1,25,027 cases were redressed. The month closed with a pending caseload of 59,084.15. Appeals:There were 18,693 appeal submissions, with 20,634 appeals resolved. The Central Secretariat reported a pendency of 25,291 appeals for the month.16. Grievance Redressal Assessment Index (GRAI):1. In Group A (departments with 500+ grievances), the Department of Posts, Department of Telecommunications, and Department of Agriculture and Farmers’ Welfare ranked as top performers.2. In Group B (departments with fewer than 500 grievances), the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Ministry of Heavy Industries led in performance.The DARPG reaffirmed its commitment to transparent, accountable governance through the CPGRAMS platform, encouraging citizen participation and ensuring timely redressal of public complaints through digital channels.

Related Stories

Next Story
Infrastructure Urban

NABARD Holds Seminar on Vigilance, Integrity and Good Governance

National Bank for Agriculture and Rural Development (NABARD) organised a seminar on “Vigilance: Strengthening Integrity and Good Governance” on 25 August 2026 at its Head Office in Mumbai as part of the ongoing Vigilance Awareness Campaign 2026 being observed from 17 August to 16 November 2026, with the theme “Probity for Prosperity."" The seminar was graced by Suresh N Patel, Former Central Vigilance Commissioner, Government of India, as the chief guest and keynote speaker.  The programme was attended by G S Rawat, Deputy Managing Director, Dr Ajay K Sood, Deputy Managing Dire..

Next Story
Equipment

XCMG Unveils World's First 14,000-Ton Ring Crane for Heavy Lifting

XCMG has announced that the first main unit of the world's first 14,000-ton ring crane has rolled off the production line, marking a historic breakthrough in ultra-heavy lifting technology. Jointly developed by XCMG and Sinopec Heavy Lifting & Transportation Co., Ltd., the crane will be the largest-capacity ring crane ever built, setting a new benchmark for major construction projects worldwide.The crane features a modular configuration comprising two main units that work in tandem. The first main unit has completed final assembly and can independently perform lifting operations. Once both..

Next Story
Infrastructure Urban

Thriveni Logistics orders 200 tip trailers from Jagdamba trailers

Jagdamba Trailers (JTPL), one of India’s growing trailer manufacturers, has secured a significant order for 200 Tip Trailers from Thriveni Transport and Logistics Pvt. Ltd., a leading mining and logistics company serving operations across India and overseas.The order, placed for iron ore transportation, is a major milestone for JTPL, particularly as the company secured the business after competing with more than 10 established trailer manufacturers. It also strengthens an already successful relationship between the two companies. Approximately one and a half years ago, Thriveni Transport and..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code