TCS Teams Up with Jazeera Airways for AI-Powered Transformation
ECONOMY & POLICY

TCS Teams Up with Jazeera Airways for AI-Powered Transformation

Tata Consultancy Services (TCS) has entered into a partnership with Kuwait's Jazeera Airways to drive an AI-led transformation aimed at improving customer experience and operational efficiency.

The collaboration seeks to modernize Jazeera Airways' digital platforms, such as its website and mobile apps, while introducing an AI-powered chatbot to elevate the customer experience.

As part of the initiative, TCS will leverage its expertise in artificial intelligence, platform engineering, and user experience design to craft a seamless, hyper-personalized journey for travellers.

TCS stated that by utilizing its capabilities in agentic AI and platform engineering, Jazeera Airways intends to unlock new revenue streams, enhance its digital channels, and provide hyper-personalized customer experiences, positioning the airline at the forefront of innovation and customer-centric transformation in the aviation sector.

Barathan Pasupathi, the airline's CEO, highlighted that the partnership with TCS marks the beginning of a new era focused on seamless, customer-centric travel.

Since its founding in 2004 as the Middle East's first private airline, Jazeera Airways has served more than 5 million passengers and operates flights to over 60 destinations across the Middle East, South Asia, and Europe.

News source: Business Standard

Tata Consultancy Services (TCS) has entered into a partnership with Kuwait's Jazeera Airways to drive an AI-led transformation aimed at improving customer experience and operational efficiency. The collaboration seeks to modernize Jazeera Airways' digital platforms, such as its website and mobile apps, while introducing an AI-powered chatbot to elevate the customer experience. As part of the initiative, TCS will leverage its expertise in artificial intelligence, platform engineering, and user experience design to craft a seamless, hyper-personalized journey for travellers. TCS stated that by utilizing its capabilities in agentic AI and platform engineering, Jazeera Airways intends to unlock new revenue streams, enhance its digital channels, and provide hyper-personalized customer experiences, positioning the airline at the forefront of innovation and customer-centric transformation in the aviation sector. Barathan Pasupathi, the airline's CEO, highlighted that the partnership with TCS marks the beginning of a new era focused on seamless, customer-centric travel. Since its founding in 2004 as the Middle East's first private airline, Jazeera Airways has served more than 5 million passengers and operates flights to over 60 destinations across the Middle East, South Asia, and Europe. News source: Business Standard

Next Story
Infrastructure Urban

Exide Industries appoints Manoj Kumar Agarwal as Director – Finance & CFO

Exide Industries Ltd has announced the appointment of Manoj Kumar Agarwal as Director – Finance & Chief Financial Officer, effective 1st May 2025. The decision was finalised during the board meeting held on 30th April 2025, following the retirement of Asish Kumar Mukherjee, who served in the same role for 18 years.Agarwal joined Exide in February 2023 as Deputy CFO. In this capacity, he led critical functions including finance, accounts, audit, treasury, taxation, IT, and procurement. In his new role, he will continue to oversee these areas while focusing on strengthening Exide’s finan..

Next Story
Resources

Nuvoco’s ‘Sabse Khaas Pehelwaan’ Ends with Grand Finale in Delhi

Nuvoco Vistas Corp, India’s fifth-largest cement group by capacity, concluded the grand finale of Nuvoco Duraguard Cement presents ‘Sabse Khaas Pehelwaan’ on May 2, 2025, at the Talkatora Indoor Stadium, New Delhi. This prestigious wrestling championship was designed to discover and celebrate emerging talent across Haryana. It reflects Nuvoco Duraguard Cement’s unwavering commitment to strength, resilience, and excellence—values that align seamlessly with both Nuvoco’s premium products and the timeless sport of wrestling, an integral part of Haryana’s cultural identity. The..

Next Story
Resources

hansgrohe wins double gold at iF DESIGN AWARDS 2025

Premium bath and kitchen brand hansgrohe has clinched two Gold awards at the iF DESIGN AWARD 2025, standing out among nearly 11,000 entries from around 66 countries. The brand’s Avalegra mixer tap and Raindance Alive shower system were lauded for redefining everyday water experiences through innovation and design. The hansgrohe Avalegra, an elegant reinterpretation of handwashing, impressed jurors with its graceful curves and integrated washbasin design. The standout feature — a gentle face spray fountain — replaces traditional splashing, offering a refreshing and hygienic twist to hand..

Advertisement

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Advertisement

Talk to us?