+
Chandigarh launches AI Chatbot 'BIRBAL' for unified citizen services
Technology

Chandigarh launches AI Chatbot 'BIRBAL' for unified citizen services

Anindita Mitra, the Chief Executive Officer (CEO) of Chandigarh Smart City (CSCL), recently unveiled an interactive chat-based interface that consolidates all major citizen services offered by the UT administration, Chandigarh administration, and municipal corporation (MC) into a unified platform. Under the banner of CSCL, the innovative artificial intelligence-driven chatbot, named "BIRBAL," was launched to enhance citizen services by providing efficient and user-friendly experiences.

"BIRBAL underscores the city's dedication to harnessing technology for seamless resident interactions. Its primary goal is to offer precise information and direct citizens to the appropriate resources. Through BIRBAL, residents gain access to comprehensive details about the key services provided by the UT administration, Chandigarh administration, and MC, making it a central hub for information dissemination and grievance resolution," Mitra stated.

The chatbot is equipped to handle various issues, including complaint management, citizen services, public transport services, online payments, certificates/forms, health services, suggestions, MC budget inquiries, property details, and fire safety certificate inquiries, among other services.

Mitra emphasized, "Citizens can interact with BIRBAL using keywords, predefined questions, and voice commands."

"The AI chatbot incorporates features like voice assistance, live agent support, and AI-based response updates," added the CEO.

She further explained, "BIRBAL empowers citizens to offer suggestions and feedback directly to all services in Chandigarh, fostering continuous improvement and updates. In cases where the Chatbot cannot address specific queries, a live chat option is available, enabling citizens to engage with dedicated support operators who will promptly provide accurate information."

Anindita Mitra, the Chief Executive Officer (CEO) of Chandigarh Smart City (CSCL), recently unveiled an interactive chat-based interface that consolidates all major citizen services offered by the UT administration, Chandigarh administration, and municipal corporation (MC) into a unified platform. Under the banner of CSCL, the innovative artificial intelligence-driven chatbot, named BIRBAL, was launched to enhance citizen services by providing efficient and user-friendly experiences. BIRBAL underscores the city's dedication to harnessing technology for seamless resident interactions. Its primary goal is to offer precise information and direct citizens to the appropriate resources. Through BIRBAL, residents gain access to comprehensive details about the key services provided by the UT administration, Chandigarh administration, and MC, making it a central hub for information dissemination and grievance resolution, Mitra stated. The chatbot is equipped to handle various issues, including complaint management, citizen services, public transport services, online payments, certificates/forms, health services, suggestions, MC budget inquiries, property details, and fire safety certificate inquiries, among other services. Mitra emphasized, Citizens can interact with BIRBAL using keywords, predefined questions, and voice commands. The AI chatbot incorporates features like voice assistance, live agent support, and AI-based response updates, added the CEO. She further explained, BIRBAL empowers citizens to offer suggestions and feedback directly to all services in Chandigarh, fostering continuous improvement and updates. In cases where the Chatbot cannot address specific queries, a live chat option is available, enabling citizens to engage with dedicated support operators who will promptly provide accurate information.

Next Story
Real Estate

MoHUA Sanctions 1.47 Lakh Additional Houses Under PMAY-U 2.0

In a major push towards the Government’s Housing for All mission, the Ministry of Housing and Urban Affairs (MoHUA) has approved 1,46,582 additional pucca houses under Pradhan Mantri Awas Yojana – Urban 2.0 (PMAY-U 2.0) for 14 States/UTs, bringing total sanctions under the revamped scheme to 8.56 lakh.The decision came during the fourth meeting of the Central Sanctioning and Monitoring Committee (CSMC), chaired by Srinivas Katikithala, Secretary, MoHUA, at the Ministry’s Kasturba Gandhi Marg office. Senior officials, State Principal Secretaries, and PMAY-U Mission Directors participated ..

Next Story
Real Estate

Piyush Goyal Inaugurates Expanded ISA Building at Intellectual Property Office

Union Minister of Commerce and Industry, Piyush Goyal, today inaugurated the newly expanded International Searching Authority (ISA) building at the Intellectual Property Office (IPO) in Dwarka, New Delhi, marking a major step forward in India’s intellectual property ecosystem.Addressing the gathering, Goyal highlighted that innovation has been central to India’s heritage for centuries, citing the engineering brilliance of the Konark Temple as a historic example. He emphasised that innovation is not just intellectual property but a symbol of sovereignty, and a key driver in India’s journe..

Next Story
Real Estate

SIEGER Boosts Automation in Mumbai Realty

SIEGER, a leading automation solutions provider, is expanding its advanced manufacturing capabilities to meet the surging demand for precision, high-speed automation in Mumbai’s rapidly growing real estate sector.Operating from a 21,000 m² advanced production hub in Coimbatore—part of a 40,000 m² integrated campus—SIEGER offers complete solutions from design and prototyping to manufacturing and deployment. The fully digitalised facility features CNC machining, QR-coded component tracking, conveyorized powder coating, and a Government of India–certified R&D centre, ensuring unmatc..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?