Firstsource Named 2025 FCC Star Performer

14 Aug 2025 CW Team

Firstsource Solutions, a leading global provider of specialist domain-led Business Process Services (BPS) and part of the RP-Sanjiv Goenka Group, has been recognized as both a Star Performer and a Major Contender in Everest Group’s Financial Crime and Compliance (FCC) Operations Services PEAK Matrix Assessment 2025.

This dual recognition positions Firstsource among the top 36 global providers evaluated, reflecting significant year-on-year improvement in market impact, vision, and capability. The Star Performer title is awarded to providers demonstrating the strongest progress over the past year.

Everest Group cited Firstsource’s:

Expansion from fraud-focused services to end-to-end FCC operations
Strong UK base with growing presence in North America
AI-powered, BPaaS-led delivery model leveraging modular tools such as Firstsource relAI, Analyst Co-Pilot, and Digital Cockpit
Investments in the FCC Academy for GenAI-powered training and automation-led quality assurance

Vivek Sharma, Head – BFS, CMT, and Emerging Geos, Firstsource, said:

"Earning both distinctions from Everest Group validates our UnBPO™ strategy to create agile, AI-enabled FCC solutions. We’re helping financial institutions detect, investigate, and respond to financial crime faster and with greater precision, while building for the future."

Dheeraj Maken, Practice Director, Everest Group, noted:

"Firstsource’s geographically distributed FCC delivery model, gradual GenAI adoption, and targeted technology investments have strengthened its position as both a Major Contender and Star Performer."

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