TCS Chosen By Kesko For IT Transformation Across Nordics

21 Aug 2025 CW Team

The multi-year partnership aims to support Kesko’s ambition of modernising operations, enhancing agility, and enabling long-term growth in its grocery, car, building and technical trades. TCS will help Kesko accelerate the development of next-generation digital services, improve operational efficiency, reduce costs, and deliver faster go-to-market capabilities.

The engagement includes hosting and modernising Kesko’s SAP and non-SAP environments, with AI-enabled application management services. Leveraging machine learning and automation, TCS will monitor application health and take proactive measures to resolve incidents, enabling greater resilience.

Services will be delivered through a unified operations model powered by TCS ignio™ AIOps and the TCS RiO™ framework, ensuring full-stack observability and predictive, proactive incident management at scale. Built on an agentic SaaS architecture, ignio AIOps autonomously resolves IT issues across hybrid and multi-cloud environments.

Arto Hiltunen, Chief Information Officer at Kesko, said:

“As the largest trading sector operator in Finland and one of the largest in Northern Europe, we constantly strive to remain competitive and deliver more value to our diverse customer base. Partnering with TCS will help us strengthen quality, efficiency and customer experience, while ensuring innovation and resilience amidst market uncertainties.”

Subhadipta Samantray, Country Head, TCS Finland, added:

“We are excited to partner with Kesko to accelerate their digital transformation with our AI-driven solutions and deep industry expertise. This collaboration sets a benchmark for the retail sector, demonstrating how advanced technology and innovation can empower businesses to adapt, enhance customer experiences, and lead in an evolving market.”

TCS, which partners with the world’s top 10 global retailers, brings decades of experience and expertise in retail operations, spanning merchandising, supply chains, marketing, pricing strategies and business model reinvention. This collaboration reinforces its position as a strategic partner in building profitable, sustainable, and customer-centric retail businesses worldwide.

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting and business solutions, has been selected by Kesko, a leading Finnish retail group, as its strategic IT partner to drive the transformation of its core technology landscape across the Nordics and Baltics.The multi-year partnership aims to support Kesko’s ambition of modernising operations, enhancing agility, and enabling long-term growth in its grocery, car, building and technical trades. TCS will help Kesko accelerate the development of next-generation digital services, improve operational efficiency, reduce costs, and deliver faster go-to-market capabilities.The engagement includes hosting and modernising Kesko’s SAP and non-SAP environments, with AI-enabled application management services. Leveraging machine learning and automation, TCS will monitor application health and take proactive measures to resolve incidents, enabling greater resilience.Services will be delivered through a unified operations model powered by TCS ignio™ AIOps and the TCS RiO™ framework, ensuring full-stack observability and predictive, proactive incident management at scale. Built on an agentic SaaS architecture, ignio AIOps autonomously resolves IT issues across hybrid and multi-cloud environments.Arto Hiltunen, Chief Information Officer at Kesko, said:“As the largest trading sector operator in Finland and one of the largest in Northern Europe, we constantly strive to remain competitive and deliver more value to our diverse customer base. Partnering with TCS will help us strengthen quality, efficiency and customer experience, while ensuring innovation and resilience amidst market uncertainties.”Subhadipta Samantray, Country Head, TCS Finland, added:“We are excited to partner with Kesko to accelerate their digital transformation with our AI-driven solutions and deep industry expertise. This collaboration sets a benchmark for the retail sector, demonstrating how advanced technology and innovation can empower businesses to adapt, enhance customer experiences, and lead in an evolving market.”TCS, which partners with the world’s top 10 global retailers, brings decades of experience and expertise in retail operations, spanning merchandising, supply chains, marketing, pricing strategies and business model reinvention. This collaboration reinforces its position as a strategic partner in building profitable, sustainable, and customer-centric retail businesses worldwide.

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