States Dispose 57,000 Grievances via CPGRAMS in April

20 May 2025 CW Team

In April 2025, 57,021 grievances were redressed by State and UT governments. However, pending grievances stood at 208,103, highlighting the need for further streamlining and timely resolution mechanisms.

The platform also saw a rise in public engagement, with 62,227 new users registering during the month. The highest number of new users came from Uttar Pradesh with 9,327 registrations.

As part of its digital outreach, CPGRAMS has been integrated with over 500,000 Common Service Centres (CSCs), supported by 250,000 Village Level Entrepreneurs (VLEs). In April, 5,004 grievances were filed through CSCs, addressing key local concerns.

State-Wise Grievance Redressal:

7. Uttar Pradesh received the highest number of grievances at 25,863, followed by Gujarat.

8. Uttar Pradesh and Gujarat also topped grievance disposal with 22,834 and 3,624 cases respectively.

9. 16 States/UTs redressed more than 1,000 grievances, but 23 States/UTs still have over 1,000 pending grievances each as of 30 April 2025.

Training Under Sevottam Scheme:

The report also details progress under the Sevottam Scheme for 2024–25. Across the last three financial years, 822 training programmes have been conducted, covering approximately 27,230 government officers, to improve service delivery and grievance redress mechanisms.

Public Grievance Summary for April 2025:

10. Total grievances received: 73,901

11. Total grievances resolved: 57,021

12. Total grievances pending (as of 30 April): 208,103

13. Decrease in monthly disposal: From 59,523 in March to 57,021 in April

The DARPG reiterated its commitment to effective grievance redressal through CPGRAMS and called for enhanced efforts by States and UTs to clear the backlog and maintain citizen trust in public service delivery.

Image source:www.ahmedabadmirror.com

The Department of Administrative Reforms and Public Grievances (DARPG) has released the 33rd monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for States and Union Territories (UTs), covering the month of April 2025. The report presents a comprehensive analysis of the types of grievances submitted, their resolution, and user participation across the country.In April 2025, 57,021 grievances were redressed by State and UT governments. However, pending grievances stood at 208,103, highlighting the need for further streamlining and timely resolution mechanisms.The platform also saw a rise in public engagement, with 62,227 new users registering during the month. The highest number of new users came from Uttar Pradesh with 9,327 registrations.As part of its digital outreach, CPGRAMS has been integrated with over 500,000 Common Service Centres (CSCs), supported by 250,000 Village Level Entrepreneurs (VLEs). In April, 5,004 grievances were filed through CSCs, addressing key local concerns.State-Wise Grievance Redressal:7. Uttar Pradesh received the highest number of grievances at 25,863, followed by Gujarat.8. Uttar Pradesh and Gujarat also topped grievance disposal with 22,834 and 3,624 cases respectively.9. 16 States/UTs redressed more than 1,000 grievances, but 23 States/UTs still have over 1,000 pending grievances each as of 30 April 2025.Training Under Sevottam Scheme:The report also details progress under the Sevottam Scheme for 2024–25. Across the last three financial years, 822 training programmes have been conducted, covering approximately 27,230 government officers, to improve service delivery and grievance redress mechanisms.Public Grievance Summary for April 2025:10. Total grievances received: 73,90111. Total grievances resolved: 57,02112. Total grievances pending (as of 30 April): 208,10313. Decrease in monthly disposal: From 59,523 in March to 57,021 in AprilThe DARPG reiterated its commitment to effective grievance redressal through CPGRAMS and called for enhanced efforts by States and UTs to clear the backlog and maintain citizen trust in public service delivery.Image source:www.ahmedabadmirror.com

Technology

29 Jul 2026

AI-Enabled Workflows Lift Profitability and Productivity

Organisations modernising frontline workflows with artificial intelligence, automation and real-time data are reporting stronger financial performance, higher productivity and improved employee engagement, according to a global study by Zebra Technologies and Oxford Economics.The research covered 1,000 senior leaders across retail, manufacturing, transportation and logistics in the US, Mexico, the UK, Germany, India, Japan, Australia and New Zealand.In transportation and logistics, 54 per cent of companies that improved picking and packing operations reported faster operational performance, wh..

Real Estate

29 Jul 2026

India Leads Global AI Readiness but Implementation Lags

Indian companies lead global averages across all eight artificial intelligence readiness indicators tracked by JLL, but only 19 per cent have started making changes to their workplaces, according to the JLL 2026 Future of Work Survey.The study found that 77 per cent of Indian business leaders expect AI to change their office requirements, creating a 58-percentage-point gap between awareness and implementation. The survey covered more than 2,200 CEOs, CFOs and real estate leaders across 21 countries during the first quarter of 2026.Despite concerns over automation, 58 per cent of Indian leaders..

Equipment

29 Jul 2026

Three WOLFF Cranes Build Riyadh Cable-Stayed Bridges

Three WOLFF 180 B luffing jib cranes are supporting the construction of two cable-stayed bridges alongside the existing Wadi Laban Bridge in Riyadh, Saudi Arabia. The project is being developed for the Royal Commission for Riyadh City and executed by the ICRC joint venture comprising IC Ictas and Al Rashid Trading & Contracting Company.The cranes are handling lifting operations including formwork, reinforcement, concrete placement, work platforms, surveying equipment and other construction materials. Each crane is fitted with a 40 m jib, reaches a hook height of 157 m and offers a maximum ..