Tech Mahindra and Atento Collaborate for AI-Powered Services

06 May 2024 CW Team

The partnership between Tech Mahindra and Atento signifies a significant step towards integrating AI technologies into the service industry. By harnessing AI-powered solutions, businesses can automate repetitive tasks, analyse large volumes of data, and provide more personalised services to customers. This collaboration enables both companies to offer cutting-edge solutions that drive efficiency, productivity, and innovation across various sectors.

With the integration of GenAI, Tech Mahindra's proprietary AI platform, into Atento's service offerings, businesses can unlock new opportunities for growth and differentiation. GenAI combines advanced machine learning algorithms, natural language processing, and cognitive computing capabilities to deliver intelligent automation solutions. By leveraging GenAI-powered services, organisations can optimise processes, reduce costs, and deliver superior customer experiences.

This partnership underscores the importance of collaboration in driving digital transformation and innovation in the service industry. By combining Tech Mahindra's expertise in digital technologies with Atento's extensive experience in customer engagement, the collaboration aims to deliver transformative solutions that address the evolving needs of businesses in today's digital era.

In conclusion, the partnership between Tech Mahindra and Atento marks a significant milestone in the journey towards AI-driven transformation in the service industry. By harnessing the power of GenAI and collaborative expertise, businesses can unlock new possibilities for growth, efficiency, and customer satisfaction.

Your next big infra connection is waiting at RAHSTA 2025 – Asia’s Biggest Roads & Highways Expo, Jio World Convention Centre, Mumbai. Don’t miss out!

Tech Mahindra, a leading provider of digital transformation, consulting, and business reengineering services, has entered into a strategic partnership with Atento, a global leader in customer relationship management and business process outsourcing services. This collaboration aims to leverage the power of artificial intelligence (AI) to enhance customer experiences and streamline business operations. The partnership between Tech Mahindra and Atento signifies a significant step towards integrating AI technologies into the service industry. By harnessing AI-powered solutions, businesses can automate repetitive tasks, analyse large volumes of data, and provide more personalised services to customers. This collaboration enables both companies to offer cutting-edge solutions that drive efficiency, productivity, and innovation across various sectors. With the integration of GenAI, Tech Mahindra's proprietary AI platform, into Atento's service offerings, businesses can unlock new opportunities for growth and differentiation. GenAI combines advanced machine learning algorithms, natural language processing, and cognitive computing capabilities to deliver intelligent automation solutions. By leveraging GenAI-powered services, organisations can optimise processes, reduce costs, and deliver superior customer experiences. This partnership underscores the importance of collaboration in driving digital transformation and innovation in the service industry. By combining Tech Mahindra's expertise in digital technologies with Atento's extensive experience in customer engagement, the collaboration aims to deliver transformative solutions that address the evolving needs of businesses in today's digital era. In conclusion, the partnership between Tech Mahindra and Atento marks a significant milestone in the journey towards AI-driven transformation in the service industry. By harnessing the power of GenAI and collaborative expertise, businesses can unlock new possibilities for growth, efficiency, and customer satisfaction.

Infrastructure Transport

01 Sep 2025

Rs 2.82 Billion Approved for NH-48 Flyovers, Footbridges

Gurugram’s section of National Highway 48 is set for a significant infrastructure upgrade, with the Central Government approving Rs 2.82 billion for the construction of four flyovers and nine foot overbridges along the Gurgaon–Kotputli–Jaipur corridor. This initiative aims to ease congestion, improve commuter safety, and boost regional connectivity, according to officials.The planned flyovers will be built at Panchgaon Chowk, Rathiwas, near the Hero Company, and Sahlawas. The nine foot overbridges will be constructed at Shikhopur, Manesar, Binola, Rathiwas, Malpura, Jaisinghpurkhera, Sid..

Infrastructure Energy

01 Sep 2025

VSL Wins Rs 810-Cr O&M Deal for 810 MWp NGEL Solar Assets

VSL Renewable Services has secured a Rs 810 crore operation and maintenance (O&M) contract for 810 MWp of NTPC Green Energy’s (NGEL) solar power projects spread across Andhra Pradesh, Madhya Pradesh, and Rajasthan. The contract duration is 36 months.The tender, issued in January 2025, was divided into two lots: Lot 1 for 1,054 MWp and Lot 2 for 810 MWp. VSL emerged as the lowest bidder in both categories, but was awarded only Lot 2 in accordance with NTPC’s tender guidelines.Advanced Monitoring and Tailored StrategiesThe O&M scope will employ artificial intelligence and Internet of..

Infrastructure Energy

01 Sep 2025

AP Issues Bid for Rs 34.9 Billion Battery Storage Project

The Transmission Corporation of Andhra Pradesh (APTRANSCO) has invited bids for the development of 1,000 MW/2,000 MWh battery energy storage systems (BESS) across seven substations in the state. The project, with an estimated viability gap funding of up to Rs 34.9 billion, will be executed under a build, own, and operate (BOO) model through tariff-based competitive bidding.Bid Timeline and StructureBids must be submitted by 29 September 2025 and will be opened on 6 October. The VGF support per project is capped at Rs 1.8 million per MWh and will be released in three instalments—20 per cent u..