NHAI revokes policy; introduces live monitoring at 100 plazas
ROADS & HIGHWAYS

NHAI revokes policy; introduces live monitoring at 100 plazas

The National Highways Authority of India (NHAI) has revoked a key policy that required toll plaza operators to lift barriers and allow vehicles to pass without paying if the queue extended beyond 100 meters. This provision, introduced in May 2021, was rarely enforced, leading to widespread complaints about non-compliance.

In the latest policy update, NHAI clarified that the "service time at toll plazas" provision is now deleted, as the National Highways Fee Rules 2008 do not include any such exemption based on vehicle queue lengths.

The 2021 guideline mandated that toll booths and lanes be sufficient to ensure that toll collection did not exceed 10 seconds during peak hours. If the queue in any lane exceeded 100 meters, the barrier was to be lifted, allowing vehicles to pass toll-free until the queue was reduced. A yellow line marked at 100 meters was to be displayed in each lane as a reference point. However, this rule faced criticism and questions in Parliament, leading to its removal.

In response to ongoing concerns, NHAI has now implemented a live monitoring system at 100 toll plazas where waiting times exceed five minutes. This system aims to reduce queues by enabling immediate action. The selected plazas were chosen based on the number of commuter complaints, and NHAI plans to expand live surveillance to more locations in the future. (TOI)

The National Highways Authority of India (NHAI) has revoked a key policy that required toll plaza operators to lift barriers and allow vehicles to pass without paying if the queue extended beyond 100 meters. This provision, introduced in May 2021, was rarely enforced, leading to widespread complaints about non-compliance. In the latest policy update, NHAI clarified that the service time at toll plazas provision is now deleted, as the National Highways Fee Rules 2008 do not include any such exemption based on vehicle queue lengths. The 2021 guideline mandated that toll booths and lanes be sufficient to ensure that toll collection did not exceed 10 seconds during peak hours. If the queue in any lane exceeded 100 meters, the barrier was to be lifted, allowing vehicles to pass toll-free until the queue was reduced. A yellow line marked at 100 meters was to be displayed in each lane as a reference point. However, this rule faced criticism and questions in Parliament, leading to its removal. In response to ongoing concerns, NHAI has now implemented a live monitoring system at 100 toll plazas where waiting times exceed five minutes. This system aims to reduce queues by enabling immediate action. The selected plazas were chosen based on the number of commuter complaints, and NHAI plans to expand live surveillance to more locations in the future. (TOI)

Next Story
Infrastructure Transport

Metro Line 2B Phase 1 to Boost Realty in Mumbai’s Eastern Suburbs

Mumbai’s real estate sector is set for a major boost as Phase 1 of Metro Line 2B, between Mandale and Diamond Garden, nears completion. The Mumbai Metropolitan Region Development Authority (MMRDA) has confirmed that mandatory rectifications are done, and inspections by the Commissioner of Metro Railway Safety (CMRS) have been carried out. The 5.39-km stretch with five stations forms part of the larger DN Nagar–Mandale corridor, designed to ease congestion and improve east–west connectivity. Passenger operations are expected by December 2025, with the full line slated for 2027. ..

Next Story
Resources

WattPower wins Best Inverter award at Global Solar Expo 2025

WattPower, a leading renewable energy solutions provider, has won the award for “Best Inverter in the Utility Segment” at the Global Solar Expo 2025. The recognition underscores the company’s commitment to delivering reliable, high-performance and future-ready solar solutions for large-scale projects. At the forefront of utility-scale solar, WattPower manufactures advanced string inverters that directly feed power into the Indian grid. With robust technology, high-quality components and comprehensive product lifecycle support, its solutions stand among the most sophisticated in the ..

Next Story
Real Estate

Awfis delivers 67,000 sq. ft. innovation hub for eBay in Bengaluru

Awfis Space Solutions, India’s largest flexible workspace provider and the first publicly listed workspace solutions platform, has partnered with eBay to establish a 67,000 sq. ft. innovation hub at Embassy Tech Village, Bengaluru. The mandate covers design, build and management of the new office, which will act as a strategic hub supporting diverse functions and accelerating eBay’s AI-first commerce strategy. The centre will focus on artificial intelligence, engineering, product development and applied research, strengthening eBay’s growth in India. Embassy Tech Village, North Beng..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?