Chennai Metro Launches Survey to Boost Customer Satisfaction
RAILWAYS & METRO RAIL

Chennai Metro Launches Survey to Boost Customer Satisfaction

The Chennai Metro Rail (CMRL) launched its 'customer satisfaction survey' on Tuesday to gather insights into passengers' experiences since the metro's inception in 2015. The survey is accessible through CMRL’s website and social media handles, and passengers can submit their responses until May 18.

The survey is part of a global initiative organised by the Community of Metros (COMET) benchmarking group, of which CMRL became a member in October 2024. It is being conducted simultaneously across metros worldwide, allowing for comparative analysis of the results.

An official communication mentioned that passengers in Chennai could participate in a two-part survey, with assurances that their personal information and feedback would remain confidential and not be used for other purposes.

The first part of the survey addresses operational aspects, such as train frequency, station entry and exit efficiency, ease of station transfers, payment methods, train boarding comfort, and access to service information. The second part focuses on passenger experience, including train service reliability, customer care, comfort, crowding, and security. The final section of the survey asks respondents to identify the three most important service areas for public transport users.

T Avantika, a regular commuter, shared her thoughts on CMRL's Phase 1 operations, praising the metro for being more inclusive than others, citing features such as women-only cars and adjustable handles. However, she noted that many people avoid using the metro due to the lack of last-mile connectivity, with some commuters spending more on transportation to the metro station than on the metro fare itself.

Another commuter, Harish, echoed her concerns, mentioning that the last-mile connectivity remained insufficient and that many areas were still poorly connected to the metro.

In June 2023, CMRL conducted a four-month survey on women’s safety, gathering feedback from 12,000 participants. This led to several improvements, including the installation of CCTV cameras and enhanced lighting.

News source: DT Next

The Chennai Metro Rail (CMRL) launched its 'customer satisfaction survey' on Tuesday to gather insights into passengers' experiences since the metro's inception in 2015. The survey is accessible through CMRL’s website and social media handles, and passengers can submit their responses until May 18. The survey is part of a global initiative organised by the Community of Metros (COMET) benchmarking group, of which CMRL became a member in October 2024. It is being conducted simultaneously across metros worldwide, allowing for comparative analysis of the results. An official communication mentioned that passengers in Chennai could participate in a two-part survey, with assurances that their personal information and feedback would remain confidential and not be used for other purposes. The first part of the survey addresses operational aspects, such as train frequency, station entry and exit efficiency, ease of station transfers, payment methods, train boarding comfort, and access to service information. The second part focuses on passenger experience, including train service reliability, customer care, comfort, crowding, and security. The final section of the survey asks respondents to identify the three most important service areas for public transport users. T Avantika, a regular commuter, shared her thoughts on CMRL's Phase 1 operations, praising the metro for being more inclusive than others, citing features such as women-only cars and adjustable handles. However, she noted that many people avoid using the metro due to the lack of last-mile connectivity, with some commuters spending more on transportation to the metro station than on the metro fare itself. Another commuter, Harish, echoed her concerns, mentioning that the last-mile connectivity remained insufficient and that many areas were still poorly connected to the metro. In June 2023, CMRL conducted a four-month survey on women’s safety, gathering feedback from 12,000 participants. This led to several improvements, including the installation of CCTV cameras and enhanced lighting. News source: DT Next

Next Story
Infrastructure Transport

India’s Maha Kumbh of Road Construction

The RAHSTA Forum 2025, held on June 25 at Courtyard by Marriott, Mumbai, delivered powerful insights and dialogue on the future of India’s roads and highways sector. Organised by the FIRST Construction Council, the Forum served as the curtain-raiser to the much-anticipated RAHSTA Expo 2025, set to take place on 3rd and 4th September at the Jio Convention Centre, Mumbai.Union Minister of Roads Transport & Highways Shri Nitin Gadkari, while appreciating the efforts of FIRST Construction Council and ASAPP Info Global Group, commended the awards which recognise excellence across various..

Next Story
Real Estate

Built to Last, Designed to Impress

The construction and interior design industries stand at the confluence of functionality and aesthetics, where innovation powers the creation of enduring structures and inspiring spaces. At the heart of this process are materials and solutions that enable architects, designers, and builders to realise their visions with precision and reliability.Featuring iconic brands such as Fevicol—synonymous with adhesive solutions—Dr. Fixit, a complete waterproofing system renowned for addressing every critical area of construction, and Roff, a specialist in tile-fixing solutions, Pidilite has earned ..

Next Story
Infrastructure Energy

New Push to Cut India’s Air Pollution through Power Sector Reforms

In a significant stride toward environmental sustainability, Cummins India introduced CPCB IV+ compliant gensets to India on July 5, 2023, marking a paradigm shift in the power generation industry. These generators are engineered to adhere to the progressive emission norms set by the Ministry of Environment, Forest, and Climate Change. Being the first sets in the field, they have garnered praise for their remarkable achievements in emissions reduction and cutting-edge technology. Powerica, with its four-decade-long partnership with Cummins India Limited, is dedicated to consistently deliver th..

Advertisement

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Advertisement

Talk to us?