Chennai Metro Launches Survey to Boost Customer Satisfaction

25 Apr 2025 CW Team

The survey is part of a global initiative organised by the Community of Metros (COMET) benchmarking group, of which CMRL became a member in October 2024. It is being conducted simultaneously across metros worldwide, allowing for comparative analysis of the results.

An official communication mentioned that passengers in Chennai could participate in a two-part survey, with assurances that their personal information and feedback would remain confidential and not be used for other purposes.

The first part of the survey addresses operational aspects, such as train frequency, station entry and exit efficiency, ease of station transfers, payment methods, train boarding comfort, and access to service information. The second part focuses on passenger experience, including train service reliability, customer care, comfort, crowding, and security. The final section of the survey asks respondents to identify the three most important service areas for public transport users.

T Avantika, a regular commuter, shared her thoughts on CMRL's Phase 1 operations, praising the metro for being more inclusive than others, citing features such as women-only cars and adjustable handles. However, she noted that many people avoid using the metro due to the lack of last-mile connectivity, with some commuters spending more on transportation to the metro station than on the metro fare itself.

Another commuter, Harish, echoed her concerns, mentioning that the last-mile connectivity remained insufficient and that many areas were still poorly connected to the metro.

In June 2023, CMRL conducted a four-month survey on women’s safety, gathering feedback from 12,000 participants. This led to several improvements, including the installation of CCTV cameras and enhanced lighting.

News source: DT Next

The Chennai Metro Rail (CMRL) launched its 'customer satisfaction survey' on Tuesday to gather insights into passengers' experiences since the metro's inception in 2015. The survey is accessible through CMRL’s website and social media handles, and passengers can submit their responses until May 18. The survey is part of a global initiative organised by the Community of Metros (COMET) benchmarking group, of which CMRL became a member in October 2024. It is being conducted simultaneously across metros worldwide, allowing for comparative analysis of the results. An official communication mentioned that passengers in Chennai could participate in a two-part survey, with assurances that their personal information and feedback would remain confidential and not be used for other purposes. The first part of the survey addresses operational aspects, such as train frequency, station entry and exit efficiency, ease of station transfers, payment methods, train boarding comfort, and access to service information. The second part focuses on passenger experience, including train service reliability, customer care, comfort, crowding, and security. The final section of the survey asks respondents to identify the three most important service areas for public transport users. T Avantika, a regular commuter, shared her thoughts on CMRL's Phase 1 operations, praising the metro for being more inclusive than others, citing features such as women-only cars and adjustable handles. However, she noted that many people avoid using the metro due to the lack of last-mile connectivity, with some commuters spending more on transportation to the metro station than on the metro fare itself. Another commuter, Harish, echoed her concerns, mentioning that the last-mile connectivity remained insufficient and that many areas were still poorly connected to the metro. In June 2023, CMRL conducted a four-month survey on women’s safety, gathering feedback from 12,000 participants. This led to several improvements, including the installation of CCTV cameras and enhanced lighting. News source: DT Next

Infrastructure Urban

05 Nov 2025

TBO Tek Q2 Profit Climbs 12%, Revenue Surges 26% YoY

TBO Tek Limited one of the world’s largest travel distribution platforms, reported a solid performance for Q2 FY26 with a 26 per cent year-on-year increase in revenue to Rs 5.68 billion, reflecting broad-based growth and improving profitability.The company recorded a Gross Transaction Value (GTV) of Rs 8,901 crore, up 12 per cent YoY, driven by strong performance across Europe, MEA, and APAC regions. Adjusted EBITDA before acquisition-related costs stood at Rs 1.04 billion, up 16 per cent YoY, translating into an 18.32 per cent margin compared to 16.56 per cent in Q1 FY26. Profit after tax r..

Infrastructure Energy

05 Nov 2025

Northern Graphite, Rain Carbon Secure R&D Grant for Greener Battery Materials

Northern Graphite Corporation and Rain Carbon Canada Inc, a subsidiary of Rain Carbon Inc, have jointly received up to C$860,000 (€530,000) in funding under the Canada–Germany Collaborative Industrial Research and Development Programme to develop sustainable battery anode materials.The two-year, C$2.2 million project aims to transform natural graphite processing by-products into high-performance, battery-grade anode material (BAM). Supported by the National Research Council of Canada Industrial Research Assistance Programme (NRC IRAP) and Germany’s Federal Ministry for Economic Affairs a..

Infrastructure Urban

05 Nov 2025

Antony Waste Q2 Revenue Jumps 16%; Subsidiary Wins Rs 3,200 Cr WtE Projects

Antony Waste Handling Cell Limited (AWHCL), a leading player in India’s municipal solid waste management sector, announced a 16 per cent year-on-year increase in total operating revenue to Rs 2.33 billion for Q2 FY26. The growth was driven by higher waste volumes, escalated contracts, and strong operational execution.EBITDA rose 18 per cent to Rs 570 million, with margins steady at 21.6 per cent, while profit after tax stood at Rs 173 million, up 13 per cent YoY. Revenue from Municipal Solid Waste Collection and Transportation (MSW C&T) reached Rs 1.605 billion, and MSW Processing re..