Delhi Metro Launches 12th Online Customer Satisfaction Survey

17 Jul 2026 CW Team

Commuters wishing to take part may access the survey via the DMRC official website at www.delhimetrorail.com where links to the forms will be placed on the home page. The survey form will be available in both English and Hindi to accommodate a wider set of respondents. Participation is open to all users of the metro network during the survey window.

The questionnaire covers seven topics including availability and accessibility, facilities offered to customers, information provision, quality of services, customer services, areas outside the metro area, and security, safety and comfort. Links for all topics will remain live on the website for one month and will close on 14 August 2026. The authority expects responses to assist in prioritising initiatives for improvement.

The DMRC stated that detailed feedback from participating commuters will be analysed to assess performance on individual components of metro facilities and services. The findings will be used to plan targeted interventions to enhance commuter satisfaction and operational effectiveness. Where recurring issues are identified, the corporation intends to examine practical measures to address them.

The survey organisers encouraged commuters to submit inputs within the specified window to ensure their views are considered in future planning. The results are intended to inform management decisions and support continuous improvement in the services provided to passengers. The exercise forms part of the corporation's broader effort to keep service delivery aligned with passenger expectations.

Delhi Metro Rail Corporation (DMRC) will conduct the twelfth online customer satisfaction survey from 15 July to 14 August 2026 as part of its periodic assessment of commuter experience. The exercise is intended to gather systematic feedback on a range of services and facilities and to obtain detailed inputs through a comprehensive questionnaire. The DMRC indicated that the survey is aimed at identifying areas for enhancement across operations. Commuters wishing to take part may access the survey via the DMRC official website at www.delhimetrorail.com where links to the forms will be placed on the home page. The survey form will be available in both English and Hindi to accommodate a wider set of respondents. Participation is open to all users of the metro network during the survey window. The questionnaire covers seven topics including availability and accessibility, facilities offered to customers, information provision, quality of services, customer services, areas outside the metro area, and security, safety and comfort. Links for all topics will remain live on the website for one month and will close on 14 August 2026. The authority expects responses to assist in prioritising initiatives for improvement. The DMRC stated that detailed feedback from participating commuters will be analysed to assess performance on individual components of metro facilities and services. The findings will be used to plan targeted interventions to enhance commuter satisfaction and operational effectiveness. Where recurring issues are identified, the corporation intends to examine practical measures to address them. The survey organisers encouraged commuters to submit inputs within the specified window to ensure their views are considered in future planning. The results are intended to inform management decisions and support continuous improvement in the services provided to passengers. The exercise forms part of the corporation's broader effort to keep service delivery aligned with passenger expectations.

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