Maha Metro Seeks Feedback to Improve Station Services

28 Aug 2023 CW Team

Maha Metro, following the inauguration of 11 new metro stations across two lines, is actively seeking commuter feedback to enhance train services and station facilities. The initiative aims to accommodate the growing footfall resulting from the extended services and gather insights to drive improvements.

Daily ridership has surged to 40,000 passengers since the opening of Ruby Hall Clinic and Civil Court stations. Maha Metro is facilitating this process by placing feedback forms at all stations. Passengers can share their experiences, suggestions, and concerns through these forms.

The insights collected through this effort will shape the future of Maha Metro's services and facilities. The authority is committed to making necessary adjustments based on valuable input.

Commuters have provided suggestions for enhancements. Challenges like navigation issues from underground to elevated stations and the need for improved wayfinding have been highlighted. Concerns include parking shortages, limited frequency of buses, inadequate seating, and drinking water facilities.

An official from Maha Metro confirmed plans to address these concerns, including discussions with Pune Mahanagar Parivahan Mahamandal Limited (PMPML) to increase bus frequency. Maha Metro is also considering expanding share-a-rickshaw services.

Engaging with commuters reflects Maha Metro's commitment to improving public transportation with passenger-driven enhancements. It emphasises the significance of passenger contributions in shaping the travel experience.

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