Railways Adopt AI For Multilingual Passenger Services
RAILWAYS & METRO RAIL

Railways Adopt AI For Multilingual Passenger Services

In a significant move towards digital transformation and linguistic inclusion, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) have signed a Memorandum of Understanding (MoU) to integrate advanced multilingual artificial intelligence solutions across public-facing railway services.

The agreement was signed in New Delhi by Shri Amitabh Nag, CEO of BHASHINI, and Shri G.V.L. Satya Kumar, Managing Director of CRIS. The collaboration will embed BHASHINI’s cutting-edge language technology suite — including Automatic Speech Recognition (ASR), Text-to-Text Translation, Text-to-Speech (TTS), and Optical Character Recognition (OCR) — into key CRIS-managed systems such as the National Train Enquiry System (NTES) and RailMadad.

The initiative will enable passengers across India to access railway services in 22 Indian languages, making travel information more inclusive and accessible. It aims to eliminate language barriers by deploying AI-powered solutions on websites, mobile apps, kiosks, call centres, and enquiry counters.

Speaking at the signing, Shri Amitabh Nag stated, “This collaboration will transform how millions of passengers interact with railway services. With BHASHINI’s AI capabilities, language will no longer be an obstacle in accessing essential public services.”

CRIS Managing Director Shri G.V.L. Satya Kumar added, “We are proud to partner with BHASHINI in building inclusive digital platforms that improve accessibility, transparency, and efficiency.”

Beyond language support, the partnership includes the joint development of multilingual chatbots and voice assistants, scaling deployment through both cloud and on-premise infrastructure, and initiating pilot programmes and technical workshops over the coming months.

This agreement forms a key milestone under the Digital India vision and positions India as a pioneer in leveraging AI for multilingual public digital infrastructure.

In a significant move towards digital transformation and linguistic inclusion, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) have signed a Memorandum of Understanding (MoU) to integrate advanced multilingual artificial intelligence solutions across public-facing railway services.The agreement was signed in New Delhi by Shri Amitabh Nag, CEO of BHASHINI, and Shri G.V.L. Satya Kumar, Managing Director of CRIS. The collaboration will embed BHASHINI’s cutting-edge language technology suite — including Automatic Speech Recognition (ASR), Text-to-Text Translation, Text-to-Speech (TTS), and Optical Character Recognition (OCR) — into key CRIS-managed systems such as the National Train Enquiry System (NTES) and RailMadad.The initiative will enable passengers across India to access railway services in 22 Indian languages, making travel information more inclusive and accessible. It aims to eliminate language barriers by deploying AI-powered solutions on websites, mobile apps, kiosks, call centres, and enquiry counters.Speaking at the signing, Shri Amitabh Nag stated, “This collaboration will transform how millions of passengers interact with railway services. With BHASHINI’s AI capabilities, language will no longer be an obstacle in accessing essential public services.”CRIS Managing Director Shri G.V.L. Satya Kumar added, “We are proud to partner with BHASHINI in building inclusive digital platforms that improve accessibility, transparency, and efficiency.”Beyond language support, the partnership includes the joint development of multilingual chatbots and voice assistants, scaling deployment through both cloud and on-premise infrastructure, and initiating pilot programmes and technical workshops over the coming months.This agreement forms a key milestone under the Digital India vision and positions India as a pioneer in leveraging AI for multilingual public digital infrastructure.

Related Stories

Gold Stories

Next Story
Resources

Schindler named among Forbes’ World’s Best Employers 2026

Schindler has been named among Forbes’ World’s Best Employers 2026, a global ranking recognising companies for their workplace environments.Compiled by Forbes in partnership with Statista, the ranking is based on independent employee feedback, including whether employees would recommend their organisation to friends and family.The company said the recognition reflected its focus on creating a workplace where employees can develop their expertise and build careers. ..

Next Story
Infrastructure Urban

India needs an export-execution mindset: Vishesh Jain

Interview with Vishesh Jain, Founder & CEO, EximpleWhat gaps in India’s global trade ecosystem led you to build Eximple, and what problem did you see businesses struggling with most?Eximple came out of a problem that all three founders had seen from different choke points in the trade ecosystem. India has millions of MSMEs and manufacturers, and many of them can make products that are genuinely competitive on quality. Yet only a small fraction is able to build meaningful international businesses. In our experience, the gap is usually not manufacturing capability; it is the ability to exe..

Next Story
Building Material

Nuvoco reports 13.5% revenue growth in Q2 FY27

Nuvoco Vistas Corp. Ltd. reported consolidated revenue of Rs 27.9 billion for Q2 FY27, up 13.5% year on year. Cement sales volume rose 9% to 4.7 million tonnes (MMT), while EBITDA increased 11% to Rs 4.11 billion.The company said it began its cement operations in 2014 with a 2.3 MMT per annum (MMTPA) operation at Nimbol. It now aims to reach 35 MMTPA of cement capacity by FY28, nearly 15 times its initial capacity. Its portfolio spans cement, ready-mix concrete and modern building materials.On sustainability and cost efficiency, Nuvoco partnered with CleanMax for a 46.4 MW wind-solar hybrid re..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code