+
Railways Adopt AI For Multilingual Passenger Services
RAILWAYS & METRO RAIL

Railways Adopt AI For Multilingual Passenger Services

In a significant move towards digital transformation and linguistic inclusion, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) have signed a Memorandum of Understanding (MoU) to integrate advanced multilingual artificial intelligence solutions across public-facing railway services.

The agreement was signed in New Delhi by Shri Amitabh Nag, CEO of BHASHINI, and Shri G.V.L. Satya Kumar, Managing Director of CRIS. The collaboration will embed BHASHINI’s cutting-edge language technology suite — including Automatic Speech Recognition (ASR), Text-to-Text Translation, Text-to-Speech (TTS), and Optical Character Recognition (OCR) — into key CRIS-managed systems such as the National Train Enquiry System (NTES) and RailMadad.

The initiative will enable passengers across India to access railway services in 22 Indian languages, making travel information more inclusive and accessible. It aims to eliminate language barriers by deploying AI-powered solutions on websites, mobile apps, kiosks, call centres, and enquiry counters.

Speaking at the signing, Shri Amitabh Nag stated, “This collaboration will transform how millions of passengers interact with railway services. With BHASHINI’s AI capabilities, language will no longer be an obstacle in accessing essential public services.”

CRIS Managing Director Shri G.V.L. Satya Kumar added, “We are proud to partner with BHASHINI in building inclusive digital platforms that improve accessibility, transparency, and efficiency.”

Beyond language support, the partnership includes the joint development of multilingual chatbots and voice assistants, scaling deployment through both cloud and on-premise infrastructure, and initiating pilot programmes and technical workshops over the coming months.

This agreement forms a key milestone under the Digital India vision and positions India as a pioneer in leveraging AI for multilingual public digital infrastructure.

In a significant move towards digital transformation and linguistic inclusion, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) have signed a Memorandum of Understanding (MoU) to integrate advanced multilingual artificial intelligence solutions across public-facing railway services.The agreement was signed in New Delhi by Shri Amitabh Nag, CEO of BHASHINI, and Shri G.V.L. Satya Kumar, Managing Director of CRIS. The collaboration will embed BHASHINI’s cutting-edge language technology suite — including Automatic Speech Recognition (ASR), Text-to-Text Translation, Text-to-Speech (TTS), and Optical Character Recognition (OCR) — into key CRIS-managed systems such as the National Train Enquiry System (NTES) and RailMadad.The initiative will enable passengers across India to access railway services in 22 Indian languages, making travel information more inclusive and accessible. It aims to eliminate language barriers by deploying AI-powered solutions on websites, mobile apps, kiosks, call centres, and enquiry counters.Speaking at the signing, Shri Amitabh Nag stated, “This collaboration will transform how millions of passengers interact with railway services. With BHASHINI’s AI capabilities, language will no longer be an obstacle in accessing essential public services.”CRIS Managing Director Shri G.V.L. Satya Kumar added, “We are proud to partner with BHASHINI in building inclusive digital platforms that improve accessibility, transparency, and efficiency.”Beyond language support, the partnership includes the joint development of multilingual chatbots and voice assistants, scaling deployment through both cloud and on-premise infrastructure, and initiating pilot programmes and technical workshops over the coming months.This agreement forms a key milestone under the Digital India vision and positions India as a pioneer in leveraging AI for multilingual public digital infrastructure.

Next Story
Infrastructure Urban

Major Investments Boost Andhra Pradesh’s Industrial Growth

Industries, Commerce, and Food Processing Minister T.G. Bharat stated that substantial investments are flowing into Andhra Pradesh under the leadership of Chief Minister N. Chandrababu Naidu. During his visit to the Achyutapuram Special Economic Zone (APSEZ) in Anakapalli district, the minister reviewed the progress of ongoing projects alongside APIIC zonal officials and engineers from the head office.He discussed developments in the bulk drug cluster at Nakkapalli, updates on various NS projects, and the ongoing Green Hydrogen initiative within the SEZ. The minister also assessed the developm..

Next Story
Real Estate

Vishnusurya Secures Rs 1 Billion Contract for Chennai Desalination Plant

Vishnusurya Projects and Infra Ltd, a construction and infrastructure company specialising in engineering, procurement, and construction (EPC), has secured a Rs 1.03 billion contract from JWIL Infra Ltd, a water management firm offering comprehensive solutions.The contract involves laying, testing, and commissioning pipelines, along with necessary civil works, for a proposed 400 million litre per day desalination plant at Perur near Chennai, Vishnusurya Projects stated in a press release on Saturday. The project timeline is 17 months.The Chennai Metropolitan Water Supply and Sewerage Board awa..

Next Story
Infrastructure Urban

Fabbco to Expand Organic Waste Processing to Bengaluru and Beyond

Following the success of its Brahmapuram organic waste management model, Fabbco is set to process organic waste in Bengaluru city. Mukka Proteins, the company awarded the contract by Bruhat Bengaluru Mahanagara Palike (BBMP), has entrusted Fabbco with the city’s waste management operations. The company also plans to extend its services to Thiruvananthapuram.“We will be executing the project in Bengaluru. Mukka Proteins will cover the capital investment and operational costs. We will receive 15 per cent of the total amount for carrying out the work,” said Latheef P A, director of Fabbco, ..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?