Railways Adopt AI For Multilingual Passenger Services

10 Jun 2025 CW Team

In a significant move towards digital transformation and linguistic inclusion, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) have signed a Memorandum of Understanding (MoU) to integrate advanced multilingual artificial intelligence solutions across public-facing railway services.

The agreement was signed in New Delhi by Shri Amitabh Nag, CEO of BHASHINI, and Shri G.V.L. Satya Kumar, Managing Director of CRIS. The collaboration will embed BHASHINI’s cutting-edge language technology suite — including Automatic Speech Recognition (ASR), Text-to-Text Translation, Text-to-Speech (TTS), and Optical Character Recognition (OCR) — into key CRIS-managed systems such as the National Train Enquiry System (NTES) and RailMadad.

The initiative will enable passengers across India to access railway services in 22 Indian languages, making travel information more inclusive and accessible. It aims to eliminate language barriers by deploying AI-powered solutions on websites, mobile apps, kiosks, call centres, and enquiry counters.

Speaking at the signing, Shri Amitabh Nag stated, “This collaboration will transform how millions of passengers interact with railway services. With BHASHINI’s AI capabilities, language will no longer be an obstacle in accessing essential public services.”

CRIS Managing Director Shri G.V.L. Satya Kumar added, “We are proud to partner with BHASHINI in building inclusive digital platforms that improve accessibility, transparency, and efficiency.”

Beyond language support, the partnership includes the joint development of multilingual chatbots and voice assistants, scaling deployment through both cloud and on-premise infrastructure, and initiating pilot programmes and technical workshops over the coming months.

This agreement forms a key milestone under the Digital India vision and positions India as a pioneer in leveraging AI for multilingual public digital infrastructure.

Infrastructure Urban

09 Jan 2026

Mount Invests Rs 250 Cr, Adds PUF & PEB Plants, 400+ Jobs

TUMKUR, Karnataka, January 8, 2025 - Mount Roofing & Structures Private Limited, one of India's fastest-growing manufacturers in PUF and a leading solutions provider across Pre-Engineered Building (PEB) and Polycarbonate sheets, simultaneously inaugurated its second fully automated continuous Sandwich Panel manufacturing line and a new PEB manufacturing plant at its integrated campus in Tumkur." The milestone expansion, part of a total investment of INR 250 crores, marks a significant advancement in the company's commitment to engineered performance, manu..

Titan Intech Strengthens UltraLED Push With Global LED Veteran

Titan Intech has announced the induction of global LED industry veteran Su Piow Ko to its Board of Directors, marking a strategic step in strengthening its UltraLED Displays roadmap and building globally competitive LED display solutions from India.The appointment aligns with Titan Intech’s ambition to position India as a hub for advanced, high-quality LED display manufacturing. With an increased focus on UltraLED Displays, the company aims to enhance technical governance, raise manufacturing standards and expand its presence across global markets.Su Piow Ko brings over three decades of inte..

Dun & Bradstreet Flags New Growth Engines in India 2026 Outlook

Dun & Bradstreet has released its India 2026: D&B’s Perspective report, projecting a stable macroeconomic environment underpinned by fresh opportunities for productivity-led and inclusive growth. The report outlines how India’s next growth phase will be driven by digitised logistics, trusted data ecosystems, clean energy and rising city vitality.According to the outlook, India’s GDP growth is expected to reach around 6.6 per cent by FY2027, supported by resilient consumer demand and sustained public investment. Manufacturing is seen entering a new phase, moving beyond scale towar..