SCR ordered to pay Rs 15,000 for AC Malfunction in Garib Rath
RAILWAYS & METRO RAIL

SCR ordered to pay Rs 15,000 for AC Malfunction in Garib Rath

The District Consumer Forum has directed the South Central Railway (SCR) to pay Rs 15,000 in compensation to a passenger, KVS Appa Rao, for the malfunction of air conditioners (ACs) and fans in a 3 AC compartment caused by an electricity failure. Rao, who had reserved two seats on the Garib Rath train for himself and his daughter's journey from Visakhapatnam to Secunderabad on April 5, 2023, experienced discomfort when the train departed at 8:40 pm.

According to Rao, after having dinner, they went to sleep around 10 pm but were awakened in the middle of the night due to suffocation caused by the inoperative ACs and fans. Rao promptly informed the travelling ticket examiner (TTE) about the issue, and the TTE, along with other officials, attributed the problem to an electrical failure, assuring resolution upon reaching Eluru station.

The train arrived at Eluru station at 1:40 am, an hour behind schedule, and reached Vijayawada at 2:30 am. During this period, passengers endured difficulties due to suffocation and inadequate ventilation. The train remained stationary from 4:40 am until power was restored at Vijayawada station on April 6. Despite Rao's attempt to seek compensation by writing a letter to the railways detailing the ordeal, he received no response.

Rao, through an RTI application, discovered that the power supply to the AC plants was unavailable due to non-functional diesel generating (DG) sets on the train. Seeking compensation, he filed a complaint, and the District Consumer Disputes Redressal Commission - II, Hyderabad, declared during the trial that "The failure of the AC and delay in traveling clearly shows negligence and deficiency of service on the part of the opposite party."

The District Consumer Forum has directed the South Central Railway (SCR) to pay Rs 15,000 in compensation to a passenger, KVS Appa Rao, for the malfunction of air conditioners (ACs) and fans in a 3 AC compartment caused by an electricity failure. Rao, who had reserved two seats on the Garib Rath train for himself and his daughter's journey from Visakhapatnam to Secunderabad on April 5, 2023, experienced discomfort when the train departed at 8:40 pm. According to Rao, after having dinner, they went to sleep around 10 pm but were awakened in the middle of the night due to suffocation caused by the inoperative ACs and fans. Rao promptly informed the travelling ticket examiner (TTE) about the issue, and the TTE, along with other officials, attributed the problem to an electrical failure, assuring resolution upon reaching Eluru station. The train arrived at Eluru station at 1:40 am, an hour behind schedule, and reached Vijayawada at 2:30 am. During this period, passengers endured difficulties due to suffocation and inadequate ventilation. The train remained stationary from 4:40 am until power was restored at Vijayawada station on April 6. Despite Rao's attempt to seek compensation by writing a letter to the railways detailing the ordeal, he received no response. Rao, through an RTI application, discovered that the power supply to the AC plants was unavailable due to non-functional diesel generating (DG) sets on the train. Seeking compensation, he filed a complaint, and the District Consumer Disputes Redressal Commission - II, Hyderabad, declared during the trial that The failure of the AC and delay in traveling clearly shows negligence and deficiency of service on the part of the opposite party.

Next Story
Infrastructure Transport

Dr. Singh Reviews Security, Development Projects in Udhampur

Union Minister Dr Jitendra Singh visited Udhampur today, where he reviewed security arrangements and held discussions with public representatives and citizens. He reassured the community about enhanced security deployment and outlined key infrastructure projects crucial for both development and security.He highlighted the widening of Dhar Road, the progress on the Ujh Multipurpose Project, and Udhampur’s upcoming airport. He also emphasised the proposed Chatargala Tunnel and mobile network upgrades to bolster regional connectivity. Recruitment drives for youth and preparations for the Shri A..

Next Story
Infrastructure Urban

Maharashtra to Set Up Unified Transport Authority to Tackle Traffic

Chief Minister Devendra Fadnavis has directed the formation of a Unified Metropolitan Transport Authority (UMTA) to improve urban mobility and ease congestion in Maharashtra’s major cities.At a high-level meeting in Mumbai, Fadnavis stressed the need for a single body to coordinate between various transport agencies, streamline project execution, and enable initiatives like integrated ticketing systems. The authority will work alongside municipal corporations and transport bodies, focusing on planning, development, and long-term integration without overriding existing laws.Public consultatio..

Next Story
Infrastructure Urban

TCS Launches Three India-Focused Digital Solutions to Drive AI Growth

Tata Consultancy Services (TCS) has launched three India-specific solutions — TCS SovereignSecure™ Cloud, TCS DigiBOLT™, and TCS Cyber Defence Suite — to boost the nation’s AI-led digital transformation. Announced at TCS’ Accelerating India event in New Delhi, the offerings are designed to be sovereign, secure, and sustainable, aligning with India's evolving digital needs.The new solutions aim to reinforce data sovereignty, speed up AI adoption, and strengthen cybersecurity, reflecting TCS' commitment to building robust, homegrown digital public infrastructure. ..

Advertisement

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Advertisement

Talk to us?