HGS Expands in Manila with New Intelligent Experience Hub

15 Oct 2025 CW Team

Hinduja Global Solutions (HGS), a leading provider of digital experience and business process management (BPM) services, has opened a new intelligent experience hub in Manila, Philippines, reinforcing its long-term commitment to the region.

The new facility, located in the city’s prime business district, brings together HGS teams from across Manila into a modern, technology-driven workspace designed to support collaboration, innovation, and enhanced client service delivery.

The company plans to create more than 1,000 new jobs over the next 24 months in business services and digital transformation roles. The hub, with an initial capacity of 1,500 seats and room for up to 3,000 employees across two shifts, will enable HGS to deliver seamless, AI-powered customer experiences.

“The Philippines has been an integral part of HGS’ growth story for over two decades, and this new intelligent experience hub marks another milestone in our commitment to this region,” said Giridhar GV, CEO, APAC and Global CHRO, HGS.

“It represents a fusion of human expertise with AI and empathy-driven innovation to deliver meaningful, intelligent experiences for clients and their customers,” he added.

Earlier this year, HGS signed a Letter of Intent with the Philippines government to expand its local operations significantly. With this addition, the company now operates two facilities in Manila and four across the Philippines.

HGS, part of the multi-billion-dollar Hinduja Group, employs over 18,000 people across nine countries and operates 33 delivery centres worldwide. For the year ended 31 March 2025, the company reported total income of Rs 49,588 million (US$586.1 million).

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